DT Global Inbox Sync issue one way

[Herb]

I am using DEVONthink on four devices:

1. DT 3.9.6 / Sonoma 14.4.1 on Mac Mini (main work place)
2. DTTG on iPad on the road
3. DTTG on iPhone
4. DT 3.9.6 / Monterey 12.7.2 on Macbook

Sync method iCloud CloudKit

Syncing works fine with iPad, iPhone and Macbook.

Problem with Mac Mini global inbox:
New items from iPad, iPhone or Macbook global inbox are synced to Mac Mini.
New items in the global inbox of the Mac mini are not synced to the other devices.

Syncyng other group works fine in both direction.

I checked every database and the global inbox (repair and integrity).

Any Idea?

TIA
Herb

[BLUEFROG]

As noted in our FAQ and often cited on these forums, if you have a sync issue, the first things you should look at are:

• What is reported in DEVONthink’s Window > Log?
• Is there a triangle on the sync icon in DEVONthink To Go’s bottom toolbar? If so, tap it. What is reported?

[Herb]

DTTG on iPad and iPhone are doing fine and reporting no issue respectively triangles.
DT on Macbook ist doing fine and reporting no issues.

DT on the Mac Mini has no messages in Log. But its changes are no shared with the other devices.

I had run repair and made integrity test on all installation. There were wrong checksums and a dozen files, which are sorted out.

So it dit look in the logs and cleared the problems, before I shared my issue.

Note:
Only the global inbox is affected! Items and group within the databases are doing fine.
This is currently my workaround to get items from my main workplace (mac mini) to the other installations.

[BLUEFROG]

In DEVONthink, hold the Option key and select Help > Report Bug to start a support ticket.

[Herb]

I assume in my german localisation it is Hilfe>Kontakt

[cgrunenberg]

@Herb

Hilfe>Kontakt

It’s Hilfe > Fehler melden while holding the Option key.

[Herb]

Ah, thanx.
You see, DEVONhink is so great and stable that I am so unfamiliar with the report function.

And I should have read Jim’s instructions more carefully.