I upgraded to DT4 and my smart rules are no longer working. I have tested all my on-demand rules and they all show up as greyed out in Tools → Apply Rules. Created a test rule to bounce the icon and ran it on all matching documents (PDF files in a group) and that is not firing either.
These rules were working fine in DT3.
A screenshot of a rule might facilitate to reproduce the issue. I see my smart rules working as they’re supposed to.
Are the targeted locations available, e.g., the databases the rules would act on?
They are. I am working on the documents and updating and have gone through verification and integrity checks. Please note the files are indexed (not in DBs).
A sample smart rule is:
Search in all Databases
All of the following are true: Kind is PDF/PS
Perform the action On Demand: Bounce Dock Item.
When I look at the smart rule, it shows that 1900 documents match the source condition (that the rule can apply to). I confirm that a test PDF file shows up in that list.
However, when I select that same PDF file and go to Tools → Apply Rules, every single rule shows up greyed out as none of them apply to the document.
I am not sure if Smart Rules are a Pro feature. I do have a Pro license and it shows in the about dialog. Maybe it’s not registering correctly.
Hold the Option key and choose Help > Report bug to start a support ticket.
Will do. Thanks
It was a license registration issue I think. I was seeing the premium feature stars on menu items too. I closed the software and restarted the computer and checked again and I no longer see the blue stars and the rules are working.
Thanks for your help, no bug needed but I guess a restart is required after the upgrade to get everything working properly. (I don’t ever shutdown DEVONthink as I refer to it multiple times during the day).
Thanks for the follow-up and I’m glad it’s working now.