DTPO stuck while downloading a web clipping

DEVONthink Tips
1

I experienced a problem yesterday while sending a clipping (formatted note, non clutter free, via the DTP extension for Safari 11) to DTPO. What happened was that DTPO basically became stuck, as you can see from this screenshot:

https://www.dropbox.com/s/x0m9vpib7ji9ds9/stuck.png?dl=0

That “Downloading…” message never changed. I tried pressing “Synchronize”, quitting the app, clipping the web page again, to no avail. At one point, some DEVONThink helper app started using a lot of CPU time. Quitting DTPO fixed that. Even after restart, nothing had changed. Finally, I opened DTPO on my iPad, and one clipping was added to my database’s Inbox — but it was a clipping from long ago, not the one I had just made.

This still happens for http://gallica.bnf.fr/blog//17102017/quand-leducation-sentimentale-se-faisait-trepigner-par-ses-contemporains

I delete the remote database stores, deleted and reestablished the database connections, and I’m still seeing the problem. The most recent time I tried to save a clipping (this time as rtf, not as a formatted note), DTPO crashed!

Process: DEVONthink Pro [928]
Path: /Applications/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
Identifier: com.devon-technologies.thinkpro2
Version: 2.9.15 (2.9.15)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: DEVONthink Pro [928]
User ID: 501

Date/Time: 2017-10-17 14:55:02.173 -0500
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 67776EE6-3F6D-E2C3-79C6-01AADF23778A


Time Awake Since Boot: 2000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000002c720209094
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

Second try: DTPO has displayed the “Downloading…” window, which is stuck. An according to Activity Monitor, the process com.devon-technologies.get is not responding and using 200% CPU.

Any ideas as to how to fix this?

2

The issue is with that page. Even a Bookmark to gallica.bnf.fr/blog/17102017/qua … temporains is crashing DEVONthink.

PS: The URL you provided has “///” instead of the URL I presented above.

3

Okay, but Evernote can clip the page – why can’t DTP?

4

There is no “web clipping standard technology”. We can’t account for what Evernote can do as they employ whatever technology they use.
Your support Ticket has been forwarded to Development.

5

This is an issue of Sierra’s WebKit framework crashing DEVONthink. On High Sierra it’s possible to successfully clip this page as a formatted note (both clutter-free or not).