DTTG4 Can not change between "download all" and "manual download" for my database

Hi there,

I recently changed from DTTG3 to DTTG4. Beside the mobile versions, I use DEVONthink on 2 Macs.

All share the same Database which is synced in two ways. The Macs use iCloud sync. For the mobile devices I change according to the current situation between iClod sync and bonjour with one of the Macs as server, as this speeds up the sync dramatically.

Since my older iPad hat not so much memory, I choose manual download for this device to reduce the space, needed, while the database on my iPhone is set to “always download”

To change from DTTG3 to DTTG4, I installed DTTG4 without removing DTTG3 first.

The Database was correctly recognised by DTTG4 but after syncing my iPad (which had an a bit outdated version of my database) via bonjour with my Mac I realised, that not all files were downloaded.

I did a long press at the database, chose “i” and tried to change the download behaviour from manual to always, but this does not work. I see the options, but they do not react.

I checked my iPhone and face the same problem, with the only difference, that at the iPhone, the database is set to “always download” (which is fine) but also in this case, I can not change this.

It seems the settings were taken from the old app and now, can not change anymore.

I even uninstalled the DTTG4 App from the iPad, and this time synced via iCloud. The sync took a long time, as expected but the behaviour of the database was the same. What I did not try yet is to remove the database completely and then grep it from my computer or from the iCloud.

This seems like a bug to me, but I would like to be sure I did not miss something obvious…

By the way: when I uninstalled DTTG4 from the iPad and reinstalled it, it ate up another one of my licenses, so the same device uses two of my licenses at the moment. I red in the forum, that this problem was already solved but on my device with version 4.0.5 is is not.

I would be happy to hear from you.

All the best and thanks for reading this longish problem report!

Welcome @Ingo.Pr

This is not a problem to be solved. It’s a byproduct of the anonymity Apple ensures for your mobile device but also makes it impossible for us know a device has been registered.


What are the sync settings for each sync location in DEVONthink To Go?

Thanks for the clarification.

Concerning the sync settings, I post a screenshot. They are the same for both iOS devices.

You’re welcome.
You said you used Bonjour. Was that set to Download Files: Always ?