Hi,
Using To Go 4 “latest” on the iPhone. I’ve never used the built in “sheets” and I’m having a hard time adding content. When I type using a Bluetooth keyboard, it only ever shows one char being placed. It never shows the touch keyboard when I disconnect the hardware keyboard
I was trying to create a Flashcard “Q and A” using two columns as rich text. I can add rows or columns, but can’t seem to figure out how to input content.
On iOS 26 the system sometimes thinks an external keyboard is still connected after disconnection, so it doesn’t show the on-screen keyboard. Try the following:
This can re-trigger the keyboard layout engine.
As far a only being able to type one character into the sheet field, the sheet editor does not know whether text is being entered via the on screen keyboard or an external keyboard as this is handled by iOS. Most likely there is an incompatibility with your external keyboard and iOS.
I tried that, it does seem to work better now with the HW and SW keyboard.
Also, I didn’t know that I had to double tap to start editing the row field. Of note, the “tab” on the keyboard started to erase every field that I tabbed into. Shift tab placed the cursor in an active field above sheet row headings. Second image shows the “double edit” sidebar.
What your describing doesn’t sound right, could you send me the application logs so I can see if there is a recorded issue.. The best way to do this is to open DTTG settings, select the About option and then tap Send feedback button. This will open an email with the logs attached. If you could mark at the top of the email for the attention of Alan.
Is there another way to get you the logs? I don’t use apple mail app? Also, under the “about” it has only a “contact us” link.
Open a support ticket in Safari.
… or what @aedwards said 
Are you also running DEVONthink on a Mac?
“Contact Us” will do the same thing. It should open whatever your default email application is.
