EML files present on DTTG not syncing to DT3 3.9.6

DEVONthink Feedback
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1

There are two .eml files that I added in DTTG on my iPhone 15 Pro Max that won’t sync to DT3 on my mac. Things I’ve tried to fix:

  • Restarting both the macOS and iOS device
  • Quitting and restarting DT3 and DTTG on both devices
  • Verify & Repair on both devices for the given database
  • Different internet connections on both devices

My setup:

  • 16-inch, 2023 M2 Max MacBook Pro running macOS Sonoma 14.5 (23F79)
  • iPhone 15 Pro Max running iOS 17.5.1 (21F90)
  • Database syncing via iCloud

Screenshots:

devonthink macOS with missing eml files
devonthink macOS with missing eml files2396×478 119 KB

DTTG sync window
DTTG sync window1290×2525 55.5 KB

two missing eml files on macOS but present on DTTG
two missing eml files on macOS but present on DTTG1290×2548 144 KB

Any other recommendations for troubleshooting this? Thanks in advance!

2

Do the emails already exist in the database on the Mac?
On DEVONthink To Go’s databases screen, select ? > Contact Us to start a support ticket. Thanks!

3

No, they don’t exist on the mac that I could find. I’ll submit a support ticket – thanks!

4

I’ll keep an eye out for it :slight_smile: