Error with WebDAV

DEVONthink To Go
1

I have 4 databases and 4 corresponding sync stores on a WebDAV server. All sync stores are linked to DTTG with on-demand downloading (i.e. not fully downloaded).

For some reason, the following happened recently with 2 of the the 4 databases:

  • Open a group in DTTG
  • Tap an undownloaded item
  • Tap “Download”
  • Wheel spins as if downloading
  • Back to same icon, file not downloaded, no error message

I tried this with the 2 databases, on 4G and WiFi, several times. No errors are reported by the WebDAV server. The 2 other databases (same macOS, same iOS, same WebDAV) are working as expected.

I tried clean and verify on both DT and the sync stores, didn’t help.

Any ideas?

2

A few things come to mind

On a WebDAV server from a third party service, or networked back into your local network? What type of server or third-party service name?

Could the issue be related to network connection?

Is macOS DEVONthink also involved with syncing? Any log messages there or on DEVONthink ToGo? if macOS DEVONthink involved, did you try Verify & Repair there? See the DEVONthink Manual for the Trouble Shooting ideas.

Any particular reasons you have so many sync stores, one per database?

“Clean” will delete the sync store. Did you give your system time to re-build the sync store?

3

WebDAV server is mine, on a custom Debian machine. Been working fine for years. Issue is recent.

Yes, I have DT on macOS (all 4 databases) synced to DTTG via the WebDAV sync store. No log messages to be found in either iOS or macOS. I tried verify and repair several times (got “database successfully verified”).

My mistake in the “sync store” term. I have one sync store, with 4 synced databases on it (plus one, the Inbox).

Also, my mistake on “clean and verify”, actually I tried “verify and repair”, hesitant on using “clean”.

4

At this point I can’t think of anything specific, but consider:

  • re-boot the Debian server, your macOS machine, and your iPhone
  • check with Verify and Repair the rogue databases on the macOS device. Check any entries to DEVONthink’s log on the macOS device.
  • re-read the Sync Troubleshooting info in the DEVONthink Manual for ideas
  • Consider re-building. Consider doing a clean (as explained in the DEVONthink Manual) of the rogue databases.
  • Consider using Bonjour in addition to or instead of WebDAV (since you have a local network)