External Indexed files not updating after File>Update command

I am using a Mac-Mini M2 Pro OS Sonoma 14.7.1 and DT pro 3.9.8. I store my files in an external folder (on an external hard drive, NOT a cloud) and have DT index them there. I have done this ever since I purchased DT, >10 years ago. It seemed to me that when a file was added to the folder, DT incorporated it into the database automatically; but I am uncertain as I would on occasion run Update items but I do not think I did it each time I added files–which is almost every day. However, I gather that I should be using the File>Update items command. Now (as in more recently) however, when I do that, nothing happens and thus the files added to the folder are not indexed or ‘seen’ by DT when searching the database.
If I use “File>Index Files & Folders” then the whole thing is indexed–again (i.e. basically rebuilds the database) and that takes a long time (I have about 27000 files in the folder). So, what am I doing wrong? I read the manual on Importing & Indexing and I think I am doing it right, but nothing happens. I have tried Verify and Repair, but to no avail. I get the messages “found 9 inconsistencies, 0 invalid filenames, 12 missing and 0 orphaned files”. This is a message that I have been getting for ages. If I say Repair, it returns 21 issues left. I generally ignore it as it does not seem to impair using the database.
Thanks very much
Don

1 Like

Database inconsistencies are not something to ignore.
Hold the Option key and choose Help > Report bug to start a support ticket.

Thanks for your response and help.

I have done as suggested.
Message sent to Development@Devontechnologies.com. Here is the printout. The message contains 3 log files.
Don

Version: 3.9.8, Build 870d88446c8d2383d14fce3f79a99bdb08bcce68/kaw3hhl111h1k6 [11]

macOS: Version 14.7.1 (Build 23H222)

Model: Mac14,12

RAM: 16 GB, Processors: 10 (ARM)

Startup Volume: APFS - 44.2 GB of 494.4 GB free

Installation Path: /Applications/DEVONthink 3.app

Home Directory: /Users/donaldspady

Databases:

~/Library/Application Support/DEVONthink 3/Inbox.dtBase2 (“Inbox”):

67891 unique words, 896244 total words (max. 42186, xlsx), 479 items, 292.4 MB (max. 40.3 MB, nb)

/Volumes/KingOct24/DevonData/KingOct2402.dtBase2 (“KingOct2402”):

2220143 unique words, 449737681 total words (max. 2580676, pdf), 32759 items, 79.1 GB (max. 769.7 MB, pdf)

=> 2288034 unique words, 450633925 total words, 33238 items