Found form - do you need me to submit a bug report

I found that form you were mentioning. Should I submit a fresh bug report on B3 sync and the loss of tags or do you have enough info to generate or have you generated a bug report.

Finally, is there anything I should be doing other than submitting a bug report through that form. I see this as a very serious bug in B3 sync if that’s even where its at but I’m pretty sure it is and I wouldn’t want to see it fall through the crack.

I think once you get this sync going with Dropbox or iCloud or both and you get the new IOS apps out there (I’m really crossing my fingers they are going to be much better than they currently are and also work with Dropbox) I definitely think you’ll have a leg up on the competition. Much of my software, although it still may sync using wifi, I rarely use that at its just so much more convenient to sync either through Dropbox or iCloud. Most of my IOS software, in recent months I’ve noticed, is providing sync in this fashion and its great.

Yes, please submit the bug report.


Submitted. It would be great to get feedback on this as its not fun working in the dark.

Bill - this is the ticket that was opened as a result of the input. It looks like every other ticket I’ve gotten.

Dear Kerry Dawson,

A request for support has been created and assigned ticket #854969. A representative will follow-up with you as soon as possible.

You can view this ticket’s progress online here: … m&t=854969.

If you wish to send additional comments or information regarding this issue, please don’t open a new ticket. Simply login using the link above and update the ticket.

Sincerely yours,

DEVONtechnologies Support (Development)

DEVONtechnologies, LLC

During the holiday season, responses to tickets were often slower than normal, per this notice posted in the Blog by Eric:

All of us here at DEVONtechnologies wish you and your family Merry Christmas and Happy New Year! We hope that you will enjoy a peaceful and reflective time, wherever in the world you are, whatever you believe in, and whatever culture you are part of. Yours Eric Böhnisch-Volkmann & the DEVONtechnologies team Our office will be closed from December 21, 2011, to January 6, 2012. Support will be available by email but we might reply slower than usual.