Having issues with Safari extension for DevonThink


I’m trying to get up and running with DT Pro Office, but having issues with the Safari extension.

When I try to clip a page, I get a pop-up window that says “Do you want to allow this page to open Devonthink Pro Office.app?” with the option to cancel or allow. (see attachment)

If you cancel, nothing happens. If you allow, it opens up DTPO, and then sends you over to it. It does this every time.

I had tried DTPO in the past, and I remember there’s a black window that comes up with options to tag, leave a note, PDF, etc. This doesn’t happen at all.

I’m on Mac OS 10.12.6 (Sierra, latest), Safari 11.1.1, and using the extension from Safari’s extension gallery (v1.3). I’m also running the latest version of DTPO.

Thanks for any help / suggestions!

That message is from Apple, not from us, and there is no way to get around it (except use another browser that allows you to make and remember the choice).

Regarding the group selector, you need DEVONthink’s Preferences > Import > Destination set to Select Group.


I realize the message I’m getting is from Apple, but Devonthink made this extension and they have it listed in Safari’s extension gallery. So why bother if this is how it functions?

Evernote’s extension doesn’t have this problem.

We have no control over what Apple does with the extension (and ours is also not the only one who has this message). Also, we can’t account for what Evernote (or any other developer) does or doesn’t do.

If I understand ur question correctly, u can use the “share to” button on the top-right corner of Safari window to bypass the message. Once you click the button there will be a “Add to DEVONthink” option which leads you straight to the group selector. If you don’t see the option after click on the 'share to" button, click on “More…” and choose the “Add to DEVONthink” under “Share Menu”.


Thank you. I figured that out myself last night, but I do appreciate the suggestion. It’s a workable solution for now, though not ideal.


Your answers have been genuinely unhelpful and unfriendly. Your acerbic tone and attitude are out of place for a “customer service specialist.” DT actually has specific integration with Evernote, but conveniently here, you’re claiming ignorance / lack of interest in their software? Nice mental gymnastics to avoid helping with the problem.

I’ll go ahead and file a bug report. Hopefully someone else can help.

Apologies if you’re offended, but I am stating we can’t account for whatever mechanism Evernote is using for their extension. Extensions are developed independently and Apple’s “security measures” and lack of giving a user an option to make and remember a choice is beyond our control.

I dont quite understand the issue here apart from the possibly there is an objection to the intermediate step or the aesthetics of the process. Yes if you use the extension clip to Devonthink you get the message identified; if you use the share option on Safari you get the “black Box”; you can also use the Devonthink options in Services which work pretty seamlessly; and there is also the DevonThink sidebar which can be effectively used under certain circumstances. So there is a fair degree of choice to find an approach that suits.

Also the bookmarklets at devontechnologies.com/downl … nuals.html offer some another approach

Possibly I have I misunderstood the issue you are trying to make?