I’m using the latest dt4, and I can’t close the software normally; I can only force quit it every time. After reopening the software, I need to reopen the database again, but it prompts me that a database has already been opened and warns me whether to continue. What should I do?
What do you mean by “you can’t close the software normally”? It is unwise to jump immediately to force quitting and the prompt you’re seeing is because you are force quitting.
The program does not respond when the software is closed. After waiting for three minutes, the program still didn’t respond, so I forcibly shut it down. What should I do now?
Doesn’t respond how? The spinning pinwheel cursor or is something showing in the Activity window or pane?
spinning pinwheel cursor
When DEVONthink is stalled, do a Spotlight search for Activity Monitor . Select our application in the list of processes - it should show “(Not Responding)” and the name in red - and press Command-Option-S to run a sample on it. When the sample window opens, press the Save button and save it to your Desktop.
Then in DEVONthink, hold the Option key and select Help > Report Bug to start a support ticket, and attach the process sample so we can inspect it.