Help with ScanSnap+DTPO2 in MacOS Catalina?

DEVONthink
#1

Does DTPO2 work with the ScanSnap ix500 under MacOS Catalina?

I just upgraded to Catalina, and the scanner works, but when it tries to import into DTPO2, it throws an error:

The operation couldn’t be completed. Bad CPU type in executable."

2022-05-23_18-05-30.160

When I say the scanner works, I mean that although the scan ends up in DTPO2, it throws that same error on every single scan.

Is there something I can do to fix this? I updated the ScanSnap software after updating to Catalina.

Thanks for your help.

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#2

The 2.x line of DEVONthink has been out of development for a few years now. Also, the OCR engine in DEVONthink Pro Office is incompatible to macOS 10.15 Catalina and later.

We strongly encourage you to upgrade to DEVONthink 3 sooner rather than later. Select ​DEVONthink Pro Office > Purchase ​to open our online store with upgrade options specific to your license.​ The Pro edition would be the natural successor to Pro Office.

And make sure you are running DEVONthink 2.11.3 before upgrading for the smoothest transition.

#3

Thanks for the help. Will DTP3 work with the ScanSnap ix500 under MacOS Catalina?

#4

Until upgrading to BS and then Monterey I used DT3 on Catalina with an iX500 without any problems.

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#5

You’re welcome. :slight_smile:

#6

Thanks for the info.

Were you able to continue using your ix500 with DTP3 under Big Sur and Monterey?

#7

Still using it now, so yes :slight_smile:

#8

Thanks for the helpful info. I’ve just taken the plunge and upgraded the DTP3.

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