How can I sync Devonthink across all devices as it doesn't anymore?

DEVONthink To Go
1

Hi,

How can I sync Devonthink across all devices?

Devonthink 3 was able to sync on DTTG on my iPhone and iPad but it doesn’t anymore.

It synced with my iPhone recently and did a lot of updating but it did not complete the process.

I connected to two new databases to the iPhone but while it appears on the iPhone, it is not updating.

The best,
-BrianP

2

Please make sure to provide details like what kind of sync you’re using. There is more than one.

3

Hi,

The sync from my MacBookPro to my IOS and iPhone do not have the same numbers as a grand-total.

I sync using the only one method that I know is available so I don’t know how to describe it.

I set them up on the iPhone and IOS devices.

The device generally sync items but they are not 100% aligned

Flagged items on Mac = 1; iPhone = 123; IOS= 109
All documents on Mac (History) = 33113, iPhone (All documents) -36028; IOS (All documents) = 35419.

Is there a way to sync the devices more accurately especially the flagged items?

The very best,
-BrianP

4

I sync using the only one method that I know is available so I don’t know how to describe it.

What method is available?

5

Hi,

I took some screenshots to share how the sync is set up on my iPhone.

I hope this helps.

The best,
-BrianP

IMG_0933
IMG_09331242×2688 130 KB
IMG_0931
IMG_09311242×2688 144 KB
IMG_0932
IMG_09321242×2688 126 KB

6

That’s showing an iCloud sync location is active. However, as mentioned in the forums more than once, it is quite possible iCloud has stalled - a condition over which we have no control, nor can we even detect it. We can’t reproduce this issue, and some have said it “just started working!”

Here are a few things people have said “worked” , though we obviously can’t test it since we can’t reproduce it. I would try them individually, starting with the simplest…

  • Reboot the problematic device(s).
  • In DEVONthink’s Preferences > Sync , disable the iCloud location and quit the application. Relaunch DEVONthink and re-enable the sync location again.
  • In iOS’ Settings > your Apple ID > iCloud, try disabling and re-enabling iCloud Drive and DEVONthink.
  • In iOS’ Settings > your Apple ID, sign out of iCloud and sign back in.
  • In macOS’ System Preferences > Apple ID > Overview, sign out and back in.