Icloud Sync problem on iPad

I have a problem to setup sync on my iPad with DTTG.
On my Mac i have a Personal database synced to icloud.
On my iPhone i had setup icloud sync in DTTG. After putting in the encryption key
I got the option to import global inbox and the Personal database on this device.
All worked fine.

On my IPad when I put in the encryption key, DTTG accepts it but only offer the
Global inbox to import not the Personal database.

It’s very annoying i’m trying to get it to work since several hours now.

The last months the sync between Mac iPhone and iPad worked well until there occured issues with syncing new items from time to time to the iPad. Some new files weren’t shown.
So i decided to uninstall DTTG from iPhone and iPad, deleted the DTTG data storage in Mac icloud storage management after I deactivated and deleted the icloud sync in devonthink personal on the Mac. Now I can’t setup the icloud sync on iPad because the Personal database isn’t shown in the overview after providing the encryption key for the sync.

Please help.

1 Like

Please start a support ticket by choosing Help > Contact Us in DTTG.

I see the same. Can you please provide the info how this was solved.

Ohhh… I don’t know how i can forgive myself. iPad was not connected to internet. It works now.

Just in case other people come to this thread looking for answers, I have had this problem a lot. I seem to have come down to two observations.

One. It seems as the sync between Mac and iOS can sometimes just take a while. If I create a database on Mac, It can take between 10 and 20 minutes before my iOS device will allow me to sync it. Certainly this could depend on Internet speed as well.
Two. Don’t you need to allow syncing of Individual databases inside the sink menu on Mac?

It’s impossible to gauge the speed of anything iCloud does, as it operates on its own schedule.
And yes, just as with any remote sync option, the quality of the network you’re on as well as the hops between your machine and the server factor in. Also, the speed and responsiveness of the remote server counts too.

And yes, you have to opt-in to syncing anything in DEVONthink. Those are choices YOU have to make. The software shouldn’t decide to start syncing a database without your permission.

Suffice it to say, these are more than acceptable functions of software. One benefit of using first-party software is it likely is fast tracked on iCloud. However the feature set is always minimal and unimpressive for complex workflows. I have spent the better part of three years discovering DT, then finally justifying the purchase, then continuing to question my usage in the face of software with a variety of overlapping but not identical feature sets. And I continue to come back to DT and DTTG, despite some of my own workflow demands that can’t be met. 🤷🏻