iOS 17 Files App and DTTG not working together

DEVONthink To Go
1

Hi there,
The integration of DTTG with the Files App seems to have stopped working recently, most likely with the iOS 17 update. Here are two screenshots (from the German version)

5EAC8C36-BB9D-4A48-9E08-05EC85639236_1_201_a
5EAC8C36-BB9D-4A48-9E08-05EC85639236_1_201_a1179×955 80 KB

20E68364-B247-4813-BAAC-EE372251DD25_1_201_a
20E68364-B247-4813-BAAC-EE372251DD25_1_201_a1179×1430 89.1 KB

It’s all set up as it was working before. I’ve also tried disabling and enabling DEVONthink in that menu and restarting the phone. The DTTG version is: 3.7.6 (the latest, I believe). It’s also not possible to save files from other apps to DEVONthink using the Share sheets for “Files”. The is just no ‘connection’ to DTTG from files. Sharing files directly with DTTG via “share” does work.

2

There is no known issue in iOS 17.
It appears you have DEVONthink To Go’s Settings > Security enabled and likely set to Immediately.

3

No, that’s off or „aus“ in German.

IMG_6390
IMG_63901179×1983 125 KB

4

As I said, there’s no known issue and I can’t reproduce the behavior here.
On DEVONthink To Go’s databases screen, select ? > Contact Us to start a support ticket. Thanks.

5

I have the same problem on my iPhone ?
Pin is of ß
Please help
Thank you in advance
MK

6

Problem has nothing to do with security settings
It is necessary to enable the devonthink folder in the ios files app see three dots in the upper right corner
=> Problem solved :smile:

1 Like
7

Welcome @MKi
Glad to read you found how to enable the document provider with DEVONthink To Go!