Lost my DT2 license after upgrade to DT3?

DEVONthink
#1

I purchased my DT3 license by the upgrade plan. But I keep using DT2 on my office Mac.

Today I noticed DT2 on my office Mac keep asking me for license and I cannot active my DT2 with old DT2 (Pro Office) license code.

I’m not complain with anything but just want to confirm if this is the expected behavior. Because this behavior trapped me in a bad situation: I cannot access my database by DT2 because I lost the license after upgrade, and DT3 still in beta so I don’t want to use it in my workspace…

Any suggestions? Thanks!

#2

Same thing happened to me. I was able to get DT 2 working with my DT 3 licence.

#3

@sven.luetkemeier is correct. The DEVONthink 3 license you purchased should work for DEVONthink 2.x.

#4

Thanks! @BLUEFROG @sven.luetkemeier

I never thinking in this way.

#5

Yup, Happened to me too, I accidentally removed my DT license but putting back the V3 license worked.

#6

No problem. Cheers! :slight_smile:

#7

I ran into the same issue as the OP after upgrading from DEVONthink Pro Office 2 to DEVONthink 3. After sending a message to support, my DEVONthink Pro Office 2 license code is working again and I can now use both DT Pro Office 2 and the DT 3 beta alongside each other again. The message I received from support contained this information, which was news to me and may be useful for others to know:

Your DEVONthink Pro Office license code will expire in three months if you have used it for upgrading to v3.

#8

It’s an upgrade, not a second purchase. But you can use DEVONthink 3’s license also in version 2.11.3

#9

Thanks for the clarification - does this mean that I can continue to use my old installations of DEVONthink Pro Office 2 by entering the DEVONthink 3 license after three months has elapsed?

If so, does an installation of DEVONthink Pro Office 2 count as a use of one of my licensed seats?

#10

Yes, that’s possible.

Only on computers not using a registered copy of DEVONthink 3.

#11

Unlike the other people here, I haven’t purchased a licence for DT3, but I do have licences for DT Pro 2 and DT Pro Office 2, which are installed on different machines.

The licence for DT Pro 2 has stopped working. The program won’t accept my old licence code, and because almost all menu options are grayed out, it won’t Quit either. Reinstallation made no difference. Which means that my only current interaction with DT Pro 2 is to use Force Quit on it.

To say that I’m irritated would be a gross understatement.

#12

Please contact sales@devontechnologies.com.

#13

This has just happened to me. I am really angry that DT have decided that it is appropriate to invalidate a licence for software I have bought and therefore own, because I have now purchased a new version of their software. No other company I have ever come across does this and why would they?

What if I want to use the old software on an old computer, on an old OS that DT3 doesn’t run on? What if I just want to use the old software for any reason? That has nothing to do with the fact that I have purchased a new version. They are separate matters and I paid for my DT2 licence and it should be mine to use for as long as I wish to.

DevonTechnologies - you do not have the right to be invalidating people’s licences. Please reverse this decision and put old licences back to live.

#14

If you purchased DEVONthink 3 at a reduced price as an upgrade from your DEVONthink 2 license, respectively they are not separate matters. I’m speculating now, but I expect if you want to keep them separate, try contacting sales at the link above and and let them know you want to pay the difference between the full DEVONthink 3 cost and what you actually paid as an upgrade, and request your DEVONthink 2 license be reinstated. Couldn’t hurt to ask if that is possible. Or just use your DEVONthink 3 license to activate your copy of DEVONthink 2.

#15

What has happened exactly? Be more specific. From the discussion above, the company’s policy is that with an upgrade to DT3, you can keep operating 2 and 3 on the same machine by entering the 3.x licence in your DT2. If the DT2 install (run under the new 3.x licence) is on a different machine, that will count against your overall allowed number of installs. Are you saying that this is no longer true? Because if it still is, it is an absolutely reasonable and sensible policy!

I am really angry that DT have decided that it is appropriate to invalidate a licence for software I have bought and therefore own, because I have now purchased a new version of their software.

This is just wrong on several levels! If you really bought DT3, the folks at DevonTech would not invalidate your DT2 licence. So obviously, you upgraded to DT3 at a significant discount. And hence, the whole “I bought it and I own it” spiel is irrelevant.