Menubar isn't Showing Up when Clicked

DEVONthink
1

Hi,

When I click on the menubar for the main DevonThink app, it doesn’t show the window anymore. Is there something that I can reset so that I can have it show again? Thanks!

2

Only clicking the Dock icon will open a new window if there’s none. But new windows can be also opened via the File menu or via the contextual menu of the sidebar.

3

I’m not sure we’re talking about the same thing. I’ve recorded what I am experiencing. Let me know if I’m off…

4

That’s the menu extra of the Sorter. Which version of DEVONthink and macOS do you use?

5

I’m experiencing the exact same issue that AHaghgoo shows in his video. I am running Sonoma 14.5 with DEVONthink Version 3.9.6

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6

Hi, yes, thanks stuartf98. I’m sorry, I completely missed the reply that cgrunenberg sent last week.

I’m also currently on macOS 14.5 (23F79) and using DEVONthink ver. 3.9.6

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7

Can you send a copy of the console log, the easiest way to do this in DEVONthink select the Help menu and whilst pressing the option key select “Report a bug”. If you could add “for the attention of Alan” at the top of the email.

Also do you have a menu bar manager installed, such as Bartender?

8

Have just sent you a copy of the console log, per your instructions.
FYI - I dont have a menu bar manager installed that I know of… but I’ll double check and report back asap if i installed one and don’t remember doing so…

9

On what hardware? A Mac with a notch?

10

Screenshot 2024-07-08 at 12.28.16 AM
Screenshot 2024-07-08 at 12.28.16 AM540×644 85.1 KB

…no notch.

11

Thanks for sending the log files. Can you try the following:

  • Quit DEVONthink 3
  • Open the Terminal application, copy and paste the line below and press Return
    defaults write com.devon-technologies.think3 UCCVideoNoteRestore -bool false
  • Open DEVONthink 3 and try to access the Sorter in the menu bar.
12

thanks for the quick reply. I did as instructed, but Sorter in the menu bar still won’t open when clicking on it…

I’ve emailed you the resulting updated log reports

13

Sorry I copied the wrong key for the defaults command, try this:

  • Quit DEVONthink 3
  • Open the Terminal application, copy and paste the line below and press Return
    defaults write com.devon-technologies.think3 UCCTakeNoteRestore -bool false
  • Open DEVONthink 3 and try to access the Sorter in the menu bar.
1 Like
14

Awesome - it’s working fine now! Thanks for all the help.

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15

I’ve been following along and can attest the @aedwards solution worked for me too. Thank you!

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