My Sorter Tab is lost...

[elbe05]

For over a week now, I can’t seem to get the Sorter back. According to DTPO pref screen, it is running but clearly it is not displayed . I have tried to:
1- reset the full screen settings
2- Quit and restart the Sorter from DTPO pref screen
3- Reinstall DTPO from a fresh download and reinstall all complementary module
4- Delete .plist and other Sorter pref files

I still can’t see the Sorter at the border of my screen.

I am open to new suggestion. Thanks,

[korm]

Support

[Alfranssouah]

I have the same issue. I tried to delete the preferences, reinstall the sorter… My sorter is still lost.

Francois

[BLUEFROG]

I tried to delete the preferences

How?

[elbe05]

Thanks to Bill DeVille, problem solved!

here are the steps:

A number of users have experienced disappearance of the Sorter (including me). This may to be related to a bug in Yosemite. The next maintenance release will likely include a fix for the issue.

If the Sorter has disappeared and cannot be shown from DEVONthink Preferences > Sorter - Show:

1. In DEVONthink Preferences > Sorter make sure that
   1a) Start Sorter at Login is checked; and
   1b) The Sorter is Quit.

2. Quit the DEVONthink application. (Important!)

3. In the Finder, click on Go in the menubar, then on Go to Folder. In the query field type or paste the following: “~/Library/Preferences/com.devon-technologies.think-sorter.plist” (without the quotation marks!).

4. Select the file named com.devon-technologies.think-sorter.plist and Control-click on it, then select the option to Move it to the Trash.

5. Restart the computer. Launch the DEVONthink application.

6. In DEVONthink Preferences > Sorter click on the button to Show the Sorter.

The Sorter tab should now be visible and functional.

If the bug strikes again, repeat this procedure. Apple has announced that the next upgrade of OS X will focus on eliminating bugs, speed and security.This will resemble the update from Leopard to Snow Leopard and will be welcome. Despite the public beta period, Yosemite is one of the buggiest releases of OS X.

Your DEVONtechnologies Team,
Bill DeVille, Customer Support Specialist

[DCBerk]

Thanks Bill DeVille – your fix for the missing Sorter worked. After trashing the .plist and restart, it is now in what I presume is the default position, upper left corner. I prefer it on the right but no longer see a Preference for moving it. Is there a fix for this?

[BLUEFROG]

Click-hold and drag it to the opposite side. About halfway across the screen it should snap to the side you’re moving toward.

[DCBerk]

Got it. Doesn’t look like anything is happening until the grab cursor gets to the middle of the screen, so I thought it wasn’t working. Thanks.

[BLUEFROG]

No problem

[meyers66]

Hello,
I followed the steps above and I still don’t have the Sorter. After the Restart I went to Preferences and the Sorter box was unchecked. Suggestions? Thanks in advance

[BLUEFROG]

Please start a Support Ticket. Thanks