I am having constant trouble with Sorter. It is very erratic and it may work once or twice but mostly it crashes when I move an item (note, email, file) on to it. I have recovered the crash-log and can email it, if your interested.
Or open a ticket with Support.
Consider possibly using the forum’s pretty accurate search feature to find postings on any topic.
I have, of course, done what has been suggested in this thread, but it does not correct my problem. Taken your advise, started a support ticket.