OCR function suddenly stopped working in DTPO


I’ve enjoyed the product greatly for the year-plus that I’ve owned. Unfortunately, I’ve run into a problem today that I can’t seem to resolve: Documents that I run through my ScanSnap are no longer being OCR’d by the software, neither during nor after (Data --> Convert …) the scan. My guess is that the underlying OCR program may have gotten corrupted, but I don’t know where to find the .plist, to trash it, or either if that would be advisable.

This is with v. 1.5.4 on a Core 2 Duo running 10.4.11. Many thanks.

Please open the Console application in Applications and Utilities and copy all the messages that contain “DEVON” and email this to support@devon-technologies.com. Then we can take a look at it. Thanks!

Sent – thanks!