Paid through wire transfer but nothing is happening

Hi there,

I am wondering if anyone can help. i paid for a license through wire transfer. But now nothing is happening. Did I do something wrong? I hope someone can direct me to a person that can help.

Probably did something wrong. I paid through Paddle. But all I get is and virtual assistant.

Thanks in advance

Did you check your spam mails?

Yes, but nothing there.

Some (free) mail provider filter spam so it doesn’t show up in Mail.app at all. In case you’re using such a mail I’d suggest logging into your web account and also checking there.

No other idea, sorry. @BLUEFROG?

Welcome @onno

Did you download the application from our Downloads ?

What are you expecting to happen?

Yes I did

I expect a license or a code to upgrade the test version.

I also have a ticket number now with you. #597584

Please go to our support ticket system and open a support ticket with Sales. Our sales expert can surely help you there.

I did. Thank you.

You’rw welcome :slight_smile: