Pending indexed files

DEVONthink
1

I’m experiencing some sync problems with indexed files.

In the log, I receive the “…items left to be uploaded” message. When I search “item:pending”, the items are listed as not yet downloaded (“File not yet available” in the DT window), but the files are on my HD in Finder when I go to their locations (right-click, Reveal in Finder).

2

Are you synchronizing the contents of indexed items?

3

Yes, synced locally.

4
  • And where are the indexed files located?
  • Are they in a location accessible to the two Macs?
5

They’re indexed in a DT database of bibliographic, reference material. The actual files are in a location for another program (Zotero, a citation/reference manager). Zotero syncs those files and they’re accessible by my other machines. This uploading/pending issue is a recent occurrence.

6

So you’re using the Zotero sync?

7

Yes, Zotero is syncing, but I indexed the Zotero files, so that I could take advantage of DT’s search and See Also.

8
  • Are you using Zotero on mobile?
    • If not, I would disable Zotero’s syncing and see how it behaves. Bear in mind, syncing things that are syncing things is adding complexity to the environment.
9

Turning off the Zotero sync hasn’t made a difference with the pending items. That wasn’t an issue until Zotero’s recent update, so that may be where the problem lies.

10

Hold the Option key and choose Help > Report bug to start a support ticket. Thanks!