ScanSnap Home to scan to DPO problem

Are you running the Standard or Pro edition?

This is with Pro.

Solved now.

Turns out I needed to download/install the Abbyy Finereader software, which DevonThink will helpful suggest (and do with a click) if you try to do the OCR manually (via context menu).

Alas, the scan import will just silently hang (not even fail) without an explanation.

So: scanning/importing works, the missing-component handling and messaging on scanning/importing failures needs a bit of work :slight_smile:

I just hit the same issue with DTP 3.0.1, and again the UI gave no hint of how it should be solved. If Pro doesn’t have Abbyy Finereader installed, it should display an intelligent error message, rather than just go into an infinite “Adding Documents” mode. And no: the log window showed nothing.

To be clear, I’m now good, but DTP should give better error messages

1 Like

Thanks for the feedback, the next release will improve this.

thanks for sharing and clearing this. same problem here.
First I tried to un- and reinstall Scansnap, then I read your post carefully :wink: