... section (Tips/Tricks)(Scripts)(Templates)(Smart Rules

[Ja_acov]

Click to open each support section, and they are all blank. Thoughts?

[chrillek]

Perhaps related to the AWS glitch?

[troejgaard]

Or perhaps related to this?

Problems with Security Certificate

If you experience problems connecting to our website, forums, or our apps fail checking your license code with our backend, you might see an error message like this one: *.devontechnologies.com Issued by: Sectigo Public Server Authentication CA DV R36 Expires: Sunday, 13 September 2026 at 01:59:59 Central European Summer Time "Sectigo Public Server Authentication Root R46" certificate is not trusted. To fix this problem, you can add the missing root certificate yourself by downloading it from …

[Ja_acov]

I have upgraded to the DT4 Pro version, but everything is still blank.

[chrillek]

And what version of macOS are you running? Did you verify the certificate issues @troejgaard pointed to?

[Ja_acov]

1. Tahoe 26.1 2. No connectivity issues

[BLUEFROG]

Do this…

1. In the Finder, do a Spotlight search for Keychain Access and open it. If you are prompted to choose opening the Password application instead, choose to continue opening Keychain Access. You will need to enter your administrative password to allow changes.
2. In Keychain Access, select the Login section in the sidebar and Certificates in the scope bar.
3. In your browser, download the certificate file from the Sectigo site: SectigoPublicServerAuthenticationRootR46_USERTrust.crt
4. Quit Safari.
5. In your Downloads folder, double-click the .crt file to install it in Keychain Access.
6. Select the Sectigo Public Server Authentication Root R46 certificate in Keychain Access and you should see a message it is valid in the details above.
7. Double-click the certificate and expand the Trust section. In the When using this certificate popup, choose Always Trust.
8. Quit and relaunch DEVONthink and check the Extras sidebar.

[Ja_acov]

I was unsuccessful - still see blank

[Ja_acov]

Marked as “Always Trust”

Marked as “Always Trust”

[BLUEFROG]

You are looking at the Public Email Protection certificate. You should be looking at the one below it, the Public Server Authentication.

[Ja_acov]

I have it and marked “always trust”, but no change

[BLUEFROG]

Try logging out of the account and logging back into it.

[Ja_acov]

I logged out, then logged back in. I performed a restart all with no success.

[BLUEFROG]

Do you have a firewall or app like LittleSnitch running?
If so, you need to add exceptions for DEVONthink’s traffic.

[Ja_acov]

I have no firewall or and app like LittleSnitch. I did open System Settings, Network, Firewall, Options, and added DT to allow. But no success!

[BLUEFROG]

In DEVONthink, hold the Option key and select Help > Report Bug. Thanks!

[Ja_acov]

Sent

[Ja_acov]

Hi Jim, Replacing the current version worked! I am good to go! Thank you many times for your dedication and devotion!

[BLUEFROG]

You’re very welcome

[Ja_acov]

Hi Jim: Yesterday when I opened DT first thing in the morning. The issue came back again. Support was blank. So I downloaded the app and replaced it. Then everything was back and good to go. Today, 2025_10_24, the same thing happened again, and then I went through the same process again. I do not understand. Your thoughts & thank you