Suddenly Not Syncing

DEVONthink To Go Tips
1

New DTP and DTPTG client, here.
In the past couple of days my sync database stopped synching with my device. Here’s my set up:

Two databases on my Mac Desktop, 1 is everything (8gigs!) and the other is my To Go db, which is called “Current Reading”. This second db (almost 1 gig, plenty of space on the iCloud) is the one that I have previously connected to the iCloud to sync my current reading list among my Desktop and my iPad.

In the past week, PDFs that I upload to “Current Reading” haven’t been showing up on the iPad.
Unfortunately, I did have to reboot my computer, perhaps this is related?

Thinking I could re-set up the sync, I uninstalled and reintalled DTGTG from my iPad/Apple Store, but now I don’t have an encryption key with which to continue.
Please help.

I don’t want to delete “Current Reading” and lose highlights, notes, etc.
Not sure how to best proceed.

2

Are you able to successfully synchronize the sync store (see contextual menu in Preferences > Sync)?

3

What’s reported in DEVONthink’s Window > Log?

4

From DevonThink Log: “Invalid Encryption Key”

5

I don’t understand… is this a contextual menu on my Desktop? From DTP menu or Apple’s IOS Pref’s?

6

Did you add / remove / or modify the encryption key for the sync location?

Does the Mac have the master databases?

7

Yes, the Mac Desktop (10.13.4) has all the master databases.
(I recently had to wipe the computer and reboot from a back-up.)

No, I did not add / remove / or modify the encryption key for the sync location.

8

Should I open a support ticket?

9

Sure. Hold the Option key and choose Help > Report Bug in DEVONthink. Thanks