Sync fail

DEVONthink Tips
1

Hello, one of my databases is failing to sync and I’m hoping to get some guidance on how to fix this (I’m using DT Pro on a MBAir running OS 10.9)

I have 6 databases and all are set up to sync to Dropbox and for some reason one of them (the one I’ve been using most recently) has not synced since August 8. When I open the Sync window in Preferences and click on “Sync Now” for this database I get a message in the Log window saying “Verification failed. Please repair the database using the menu command Tools>Verify Repair.” Following these steps produces the following prompt: “found 0 inconsistencies, 0 incorrect checksums, 1 missing and 0 orphaned files.” When I click on “Ok” and go back to try to sync, I get the same series of prompts.

What do I need to do to get the database to sync?

Thanks for any help!

2

You need to locate the missing file and do something with it. You cannot Sync a database that is inconsistent as there’s no point in Syncing bad data.

Look at Window > Show Log and it should show the missing file. Right-click the entry in the window and you can Reveal it or Move to Trash. Note that you should empty the database’s Trash as well.

3

Thank you for the prompt response–all is good again :slight_smile:

4

No problem.