Sync issue - Dropbox

Myself · August 28, 2015, 12:10pm

Hi,

I have always been able to sync between my iMac’s using dropbox.
Since a week, I keep getting the message "The data couldn’t be read because it isn’t in the correct format) - although I only have .pdf files and .number files.
Can anyone give me a clue what the problem can be ?

With best regards,
Luc

BLUEFROG · August 28, 2015, 12:41pm

Please start a Support Ticket. Thank you.

macula · September 2, 2015, 4:14pm

Same here. But I cannot afford to open a support ticket—I’m in the midst of a big and urgent project. This was my first experience with DTPO syncing and I’m not thrilled. Nothing worse than feeling insecure about the safety and consistency of one’s data! Should we expect any bug fixes soon?

BLUEFROG · September 2, 2015, 5:57pm

I can’t say when the next maintenance release is forthcoming. Again the best option is to start a Support Ticket so we can determine what the issue is and deal with it expeditiously.

Hankk2 · September 9, 2015, 4:50am

I was having the same problem. Support sent me a patch to 2.8.6 which fixed it for me.

BLUEFROG · September 9, 2015, 12:36pm

Do note: This patch is not public and you still need to start a Support Ticket so we can provide instructions and examine and log the issue.