Sync Problems with Thunderbolt

DEVONthink To Go
1

Hello,

I’m using an iPad Air 5 (with M1 and Thunderbolt) and connect it with my Macbook Pro 14" (M1).
However sometimes my Macbook would be recognized sometimes not.
I get a “blue cloud with dot” but my Macbook ist shown offline in Storage Locations (Speicherorte)/ Local Network (Lokales Netzwerk).

What could be the reason. That is really annoying.

Thanks for your support
Erwin

2

Apple has these suggestions. I’m also guessing you have Sonoma installed. Perhaps check that both iOS and MacOS versions are up to date. Also try a different wire as the connectors/wire may be broken or otherwise unreliable.

3

The iPad Air 5 does not support Thunderbolt, according to Apple’s specifications.

1 Like
4

Thanks. The point is, any other services work properly. Just DT has problems and seems to connect randomly only.

5

Indeed, thanks. I actually thought that every M1 device supported Thunderbolt. Learned something again! Thank you.
Nevertheless, it should still synchronize via cable, just a bit slower, correct?

6

New info. But @DevErwin has the best advice to confirm it’s nothing to do with DEVONthink, which was my going in assumption.