Sync seems to be stuck on `not yet synchronized, upload database`

Thx @BLUEFROG !

i did reboot both the Mac and iPad but the same error still appears

i currently cant get either bonjour or CloudKit to work so cant sync…would appreciate any other ideas on how to try and debug bonjour

thx again

Z

You didn’t respond to this earlier.

sorry about that

the current log window seems to have nothing

would be very happy to provide any other missing information

best

Z

By chance are trying to setup a Local Sync Store? The location name you are showing should not be part of the Bonjour setup (per the instructions we’ve pointed you to). If so, why? If not, where are you entering that location name zeltak@itas-macbook-pro-113? Should be no location name for Bonjour and Cloud Sync, far as I know. Of course, I could be wrong. Re-read the instructions, please.

Have you looked at the IOS devices running DEVONthink ToGo to check that they are set to connect to the Mac via Bonjour?

thx @rmschne

i don’t think im seeing up a local sync store. i have followed (or tried to follow :)) @BLUEFROG 1:1

to make it clear this is what i do:

on the mac i only configured the bonjour settings:

(as you can see no local sync is checked)

on the iPad i do the following:

so when i enable the location i get this same error

did i screw something in the process?

best

Z

Good to now see the relevant screen shots. Sorry, network stuff above my pay-grade.

I did a search via Google for “asyncsocketerrordomain 2” and found:

and

which my hunch is the direction towards solution. There are other “hits” on same keywords involving other products, but all point to network settings on the devices.

In addition to doing a ‘reboot’ try shutting down completely both devices, leave quiet for a a few minutes (for it to forget everything), then restart. Sadly, works sometimes.

thx again

yes i don’t have a firewall enabled anywhere and don’t have little snitch installed

i will wait to see what @BLUEFROG thinks

thx and best

Z

Others can comment, but would an SMC reset on Mac be in order?

I tried this on my machine to test the ports open. DEVONthink chose to use port 63262 and it works so I didn’t change it.

From a terminal, issue the command:

netstat -a | grep -i “listen”

which will list all the “open” ports available to “listen”. for me the results were:

Which tells me the designated port is open and taking connections. You see the same for your port (per screen shot) 56283?

thx so much again @rmschne for your time and kindess

hmm so the command on my machine returns nothing

Last login: Mon May  3 09:02:42 on ttys000
zeltak@itais-MacBook-Pro-113 ~ % netstat -a | grep -i “listen”
zeltak@itais-MacBook-Pro-113 ~ %

to add more details here its the pref section of the firewall, which as far as i can tell is off

also don’t have any other app i can think of that regulates network traffic

thx again!

z

So based on evidence, looks like no open network ports. Kinda weird.

Turn firewall On then Off?

Is your machine administrated by an IT department? If yes, could they have defeated this networking?

Until going much further with DEVONthink causes of the problem, seems to me there is something going on with your network on this Mac. Just based on evidence.

netstat -a

will list all the ports status. Surely should see something. If nothing again … humm.

thx this indeed does produce output

zeltak@itais-MacBook-Pro-113 ~ % netstat -a
Active Internet connections (including servers)
Proto Recv-Q Send-Q  Local Address          Foreign Address        (state)
tcp4       0      0  192.168.0.40.54751     whatsapp-cdn-shv.https ESTABLISHED
tcp4       0      0  192.168.0.40.54750     192.168.0.59.64257     ESTABLISHED
tcp4       0      0  192.168.0.40.54749     17.248.178.11.https    ESTABLISHED
tcp4       0      0  192.168.0.40.54748     17.130.21.5.https      ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54741 fd46:c07f:ffa1:6.51666 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54735 fd46:c07f:ffa1:6.49338 SYN_SENT
tcp6       0      0  fd46:c07f:ffa1:6.54733 fd46:c07f:ffa1:6.62078 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54719 fd46:c07f:ffa1:6.51661 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54716 fd46:c07f:ffa1:6.51660 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54696 fd46:c07f:ffa1:6.51658 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54695 fd46:c07f:ffa1:6.51657 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54684 fd46:c07f:ffa1:6.51656 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54678 fd46:c07f:ffa1:6.51655 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54677 fd46:c07f:ffa1:6.51654 ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54674 fd46:c07f:ffa1:6.51653 ESTABLISHED
tcp4       0      0  192.168.0.40.54655     162.125.66.19.https    ESTABLISHED
tcp6       0      0  fd46:c07f:ffa1:6.54640 fd46:c07f:ffa1:6.51652 ESTABLISHED
tcp4       0      0  192.168.0.40.54628     17.248.149.133.https   ESTABLISHED
tcp4       0      0  192.168.0.40.54621     162.125.19.131.https   ESTABLISHED
tcp6       0      0  itais-macbook-pr.54599 zphone11.62078         CLOSE_WAIT
tcp4       0      0  192.168.0.40.54436     mrs08s04-in-f2.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54435     mil04s29-in-f1.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54434     fra07s29-in-f3.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54433     mrs09s07-in-f4.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54429     252.254.107.34.b.https ESTABLISHED
tcp4       0      0  192.168.0.40.54427     par10s10-in-f225.https ESTABLISHED
tcp4       0      0  192.168.0.40.54426     wl-in-f155.1e100.https ESTABLISHED
tcp4       0      0  192.168.0.40.54425     ham02s12-in-f46..https ESTABLISHED
tcp4       0      0  192.168.0.40.54421     104.21.23.71.https     ESTABLISHED
tcp4       0      0  192.168.0.40.54420     252.254.107.34.b.https ESTABLISHED
tcp4       0      0  192.168.0.40.54419     104.26.2.70.https      ESTABLISHED
tcp4       0      0  192.168.0.40.54417     65.9.109.94.https      ESTABLISHED
tcp4       0      0  192.168.0.40.54416     151.101.1.44.https     ESTABLISHED
tcp4       0      0  192.168.0.40.54414     104.26.15.39.https     ESTABLISHED
tcp4       0      0  192.168.0.40.54413     151.101.1.44.https     ESTABLISHED
tcp4       0      0  192.168.0.40.54411     151.101.1.181.https    ESTABLISHED
tcp4       0      0  192.168.0.40.54406     104.17.182.177.https   ESTABLISHED
tcp4       0      0  192.168.0.40.54405     mad01s25-in-f202.https ESTABLISHED
tcp4       0      0  192.168.0.40.54404     https-41-63-96-1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54403     104.19.149.54.https    ESTABLISHED
tcp4       0      0  192.168.0.40.54402     mrs09s06-in-f8.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54400     mrs08s04-in-f2.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54399     par03s12-in-f142.https ESTABLISHED
tcp4       0      0  192.168.0.40.54397     par10s10-in-f226.https ESTABLISHED
tcp4       0      0  192.168.0.40.54396     mrs09s07-in-f2.1.https ESTABLISHED
tcp4       0      0  192.168.0.40.54393     par03s12-in-f142.https ESTABLISHED
tcp4       0      0  192.168.0.40.54392     104.26.8.27.https      ESTABLISHED
tcp4       0      0  192.168.0.40.54387     162.125.66.14.https    ESTABLISHED
tcp4       0      0  localhost.55684        localhost.54229        ESTABLISHED
tcp4       0      0  localhost.54229        localhost.55684        ESTABLISHED
tcp4       0      0  192.168.0.40.54222     wr-in-f109.1e100.imaps ESTABLISHED
tcp4       0      0  192.168.0.40.54220     whatsapp-cdn-shv.https ESTABLISHED
tcp4       0      0  192.168.0.40.53874     162.125.19.9.https     ESTABLISHED
tcp4       0      0  192.168.0.40.53639     162.125.19.131.https   ESTABLISHED
tcp4       0      0  192.168.0.40.53028     ec2-50-17-169-24.https ESTABLISHED
tcp4       0      0  192.168.0.40.51334     192.168.0.59.64257     ESTABLISHED
tcp4       0      0  192.168.0.40.50757     wb-in-f108.1e100.imaps ESTABLISHED
tcp4       0      0  localhost.55684        localhost.63902        ESTABLISHED
tcp4       0      0  localhost.63902        localhost.55684        ESTABLISHED
tcp4       0      0  localhost.55684        localhost.63875        ESTABLISHED
tcp4       0      0  localhost.63875        localhost.55684        ESTABLISHED
tcp6       0      0  fe80::aede:48ff:.61830 fe80::aede:48ff:.49232 ESTABLISHED

the machine is a laptop on a home network and isn’t administered by anyone

thx!

Z

Doesn’t get to the issue at hand. All you have shown are ESTABLISHED connections that network working. A Step, but what about Port 56283? What’s its status? Need to dig into that. Or try another available port?

I’m guessing that DEVONthink has to “turn on” the available port to be LISTENING…

hmm not quite sure how to check that on the mac

@BLUEFROG , waiting for your input on this as all my machines cannot seem to sync

best

Z

Actually there is the message about uninstalling the Acrobat plugin :confused:
While it’s unrelated to this issue, I suggest you do this…

  1. In the Finder, press Command-Shift-G and paste: ~/Library/Internet Plug-Ins.
    If present, remove the AdobePDFViewer.plugin or AdobePDFViewerNPAPI.plugin
  2. In the Finder, press Command-Shift-G and paste: /Library/Internet Plug-Ins (notice the tilde (~) has been removed).
    If present, remove the AdobePDFViewer.plugin or AdobePDFViewerNPAPI.plugin
  3. Relaunch DEVONthink.

Regarding sync, have you rebooted the iOS device as well?

thx @BLUEFROG yes rebooted both mac and iOS device(s) [this occurs on 2 iPads and the iPhone] and also even uninstalled DTTG on the iOS devices and reinstalled…feeling desperate at this stage :smiley:

Z

also to clarify that CloudKit doesn’t seem to work as well and just hangs:

i assume that’s also connected

right now all my DTTG instances (on 5 devices) are currently unusable since i started sync from scratch and cant seem to sync in any method

would appreciate any help on how to solve this

Z

Not much more I can do to help you. My best suggestion is to make sure you are following the instructions in the Handbook exactly.

I note in my closing the following rhetorical comments:

  • nothing on this screen shot indicates/shows “just hangs”. Probably a good idea to show your evidence of your conclusion
  • you probably should be showing the Log that shows errors (or nothing) (all devices, I guess).
  • does iCloud work for you with other files syncing to the devices. Are all devices on the same iCloud account? Some find Apple’s iCloud “flakey” and requires logout and re-login. Your mileage may vary. I find it “flakey” and unreliable for me but instead of trying to fix I just avoid relying on it.
  • doing the same thing over and over is unlikely to make a change. Not seeing anything you are changing, just the same screen shots
  • consider reducing the number of max connections. Mine is set for 3.
  • very weird that your DEVONthink to go are “unusable” since you started “sync from scratch”. I guess you mean that without sync they are “unusable”, but just check that they all are working and function.

thx @rmschne , truly appreciate all your help with this.

will try over the weekend…work is crazy last few days

best

Z

Hold the Option key and choose Help > Report bug to start a support ticket at your convenience. Thanks.