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but the likelihood is most people won’t invest any more time unless something immediately grabs their attention, or they’re already sufficiently motivated to do so: first impressions, etc.

We have no control over this. Usually when people are merely looking for ”attention-grabbing”, they are also inclined to leap from app to app to app, chasing the shiniest, newest fad. We are not looking for a cash-grab on whatever fads suddenly arise and peter out. We are also not trying to be “all things to all people”. We are excelling at what we do. We have been around for 18+ years, following our path and providing power and capabilities to thousands over the years. It is our intent to be around for a long time to come.

Also, the length of our trial period is very generous and gives sufficient time to determine if DEVONthink is a good fit. If it’s not shiny enough, doesn’t scratch an itch, doesn’t fit somehow, etc., then it shouldn’t be purchased. But at least we’ve provided time to determine that.

PS: No, I’m not in Sales, nor do we try to sell people things they don’t need. I’ve suggested freeware in some situations. I’ve talked some people out of a purchase, even of the Server edition, because they just didn’t need it. (I’ve also had people buy the Server edition anyways because I treated them honestly and they liked the potential it offered and wanted to support us.)
Check out our business principles sometime.

this has been at the very core of Apple’s philosophy since the beginning and a major factor in their success.

It’s also a factor in much of the criticism toward them nowadays. Removing functionality and focusing on bright and shiny instead of powerful and robust. Also lacking in quality control in favor of meeting unreasonable development timeframes.

  • Will DEVONthink continue to be kept current and provide a frictionless experience?

”frictionless” cannot be objectively defined and yes it’s actively developed.

DEVONagent looks amazing but, again, I wondered why the interface hasn’t been updated

Look at DEVONthink again and consider it’s not an ”update” from version 2, but a rewrite and redesign.

What about DEVONthink To Go?
How much parity with desktop?

iOS is not macOS so parity can only go so far.
You can download the manual and read up on it.

Is the interface consistent, including dark mode?

I’m not sure what you mean by ”consistent”.
Dark mode will be supported in a future release.

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