I positive that I am on a relatively fast network. I don’t have any internet issues. And it is a 500plus bps connection. Sorry if my terminology is not accurate.
Something on your machine (probably) is interfering (probably) with your network access since this information served from DEVONthink’s servers.
Try: create a new ID on the machine and test DEVONthink from there. (Why? because sometimes something in the Apple eco-system messes with things and a good first test is to try with another user ID.)
In the Finder, select the Go menu while holding the Option key, then choose Library.
Go into the Caches directory.
Delete the com.devon-technologies.think3 folder.
Relaunch DEVONthink.
If the Support Assistant does not appear on launching the application, choose Help > Support Assistant , then click the Welcome link at the bottom of the window.
Bluefrog, thank you so much! That last post (deleting the com.devon-technologies.think3 folder) solved the issue. By the way, the Support Assistant showed up automatically.
Also, when I made a new ID it solved the issue also. But, I really didn’t want to switch users and start over with everything.
I have the same issue though I’ve been ignoring it as I knew it wasn’t normal. It happened with the last update. I will follow @BLUEFROG’s instructions to repair it.
I have the Tip of the Day spinning wheel on the Welcome screen as well. I tried deleting the com.devon-technologies.think3 folder and restarting Devonthink but the wheel still spins. I am running Monterey 12.5.1 on M1 MacBook Pro. Is there anything else I should do?