Unable to get a Bonjour sync to work

[Herbgs]

I have tried to use DT3 several times over the years and have always stopped because of sync issues. Previously, I always tried using CloudKit. Today, I’m trying again and this time trying to set up a Bonjour sync. Again without any success. Insofar as I know I have set up Bonjour on my M4 MacMini correctly. When I open sync on my M2MBAir, the MacMini location does not show up. I need help

[BLUEFROG]

Insofar as I know I have set up Bonjour on my M4 MacMini correctly.

What resources did you avail yourself of when setting up the Bonjour sync?

[Herbgs]

Everything that I could find. DT User Manual, Kissell’s book, this community.
Since posting, I’ve cleared the Port number on both computers. The MacMini locations does show on the MBAir, but it will not allow me to check the box next to it. The MBAir location does show up on my MacMini but insofar as I know, I should not check the box next to it. On the MBAir, Cloud Kit is available, every other option is grayed out

[BLUEFROG]

@Herbgs

I’ve cleared the Port number on both computers.

You shouldn’t have Bonjour active on both Macs. One Mac is the server; one is the client. Disable it on the Mac that is the client.
And yes, you would check the checkbox on the Local Network sync location. That’s how you connect as a client.

Also, see Help > Tutorials > Sync via Bonjour or…

Bonjour Simplified

To help clarify the conditions under which Bonjour can be used, as well as show the simple steps to setting up such a sync, here are notes and steps to follow. Requirements Bonjour can be used to Sync between devices, IF: The devices are on the same network, noting it will not work over VPN. The network is private or one that allows Bonjour connections or non-standard ports. (Public and corporate WiFi sometimes disallow these.) Your firewall or an application like Little Snitch is Off or has …

[Herbgs]

I’ve done that. The option to click on the MacMini location is grayed out.

[BLUEFROG]

So you’re saying, if you click the checkbox, nothing happens?

The locations are all going to be grayed out when inactive. And the sync location would show it’s (Offline), if it was detected but inaccessible.

[Herbgs]

Yes

[BLUEFROG]

That wouldn’t be a sync issue. It would be a UI issue.

• What version of DEVONthink and macOS are you running?
• Have you quit and relaunched DEVONthink?
• Have you rebooted the Mac?

[Herbgs]

DT 3.9.8
OS 15.2
Yes, several times
yes, several times

[BLUEFROG]

Is this a new installation?

[rmschne]

It looks like this the screen shot is from the device that you have defined with Bonjour “accept incoming” as on?

[Herbgs]

No. But I have not used it for anything other than clipping for several months. Sometimes I wonder if I completely uninstalled DT on my MBAir and then reinstalled if that might be helpful

[BLUEFROG]

In DEVONthink, hold the Option key and choose Help > Report bug to start a support ticket. I’ll look at the log files and we can proceed from there.

[Herbgs]

I’ve done that twice but don’t see that anything happened regarding a support ticket

[BLUEFROG]

It should open a draft email with information and logs attached.
Does DEVONthink have Full Disk Access and its Automation requests allowed in System Settings > Privacy & Security? If not, it should. And if you enable these, try checking the checkbox again before starting the support ticket.

[Herbgs]

DFT did not have access to email. It does now. I think everything is correct in Privacy & Security. I did try to check the box again, but no joy. Going to try and resend a support ticket now

[Herbgs]

Support ticket sent

[Herbgs]

Sent from a gmail address - I have no idea why email defaults to that address. You should have the support ticket though

[theshippingnews]

I’ve had the same problems since I started using Devonthink. In addition to the issues I seem to have with documents disappearing, it just seems too much to deal with. Just recently decided to stop using the software and write off my purchase as a loss.