I recently discoved that some very important PDF documents (attachments) were UNREADABLE ON MY IPAD. It was only some notes and I could find no clear pattern. - So I started testing with brand new notes on my Mac and synchronized to iPad to see if this was OK. And I got a lot of very bad surprises. I could repeat the problem in lots of ways with current Devonthink software on current Apple hardware/MacOS and iPad Pro 11”/iPadOS with brand new files created for this purpose. During this test I discovered that there ARE ALSO PROBLEMS ON MAC.
I use both Plain Text notes, Rich Text notes and Formattet text notes. And I attach files to those notes. I use PDF, JPEG, PNG, Numbers and Pages files as attachments. Sometimes I create a “new note…” and then drag the attachment into the note body. Sometimes I simply drag a file from Mac desktop directly into Global Inbox. And sometimes I use the Apple Share menu to bring a file into Global Inbox on the Mac. I may also use Share on iPad/iPhone with DTTG.
And then I synchronize to/from my iPad/iPhone and our two other Macs. And expect all to be well and that I can bring my iPad along and have my documents with me. - But that turns out not to be true. At least not on my devices
The tests I made was to create notes from scratch on my 24” M1 iMac in all the possible combinations I use. And then synchronize to an identical iMac (wife has a green one) and to a MacBook Intel 2019 and to my iPad Pro 11”. All devices use current MacOS/iPadOS and current Devonthink 3 version and current Devonthink To Go version. I created all the test files myself, so there would not be any “funny stuff” in any of them.
Synchronization between the Macs went well. They are all identical. Synchronization to iPad also went well in the sense that all notes were synchronised and showed up in Global Inbox on the iPad as expected. - But when I started examination of all the notes on both Mac and iPad things turned out very badly. - You can see the total test results for each combination in the figure below. Red and yellow are (in my opinion) bugs. White is “OK, as expected”. Green “I am surprised, but happy that this works”.
About a week ago I wrote about this to Devonthink Support. But it is holiday time and there may be a long list of issues before mine. So I have not heard anything from Support yet. Things take time. I was a supporter myself, so I understand that. But I decided that perhaps this was of interest to the user forum. Either other users can repeat my issues or I may come to know that I am “all alone in the world” with this. Because I need to do “something” no matter what the situation is. I cannot continue trusting my data after having seen this.
Perhaps somebody can repeat the test or find some consoling words for me. Using attachments in Devonthink turns out to be both complicated and a risky business too. I wonder how to find the “bad notes” which are already hidden somewhere in my 3000 notes of which more than half have attachments.