WebDAV sync: PDF from iPad "outstanding"

DEVONthink
1

Not sure about “outstanding”, that’s a literal translation from my German DT.

I’m using sync over WebDAV with my private NAS. That works fine – in general. However, in the last few days, I noticed the same problem twice, namely:

  • Saved a PDF file to DTTG’s inbox on iPad/iPhone (from Mail or Browser)
  • File appears as “not yet downloaded” on Mac
  • Clicking on “Download” does nothing
  • Clicking on the cloud symbol on iPad/iPhone does nothing (noticeable).
  • The first time, I moved the PDF to another group, and bingo it appeared on the Mac in the same group
  • The second time, I OCR’d the PDF on the iPad, and bingo, it appeared in the inbox on the Mac.

Not a big deal, but a bit unusual, I think. Especially since other document types sync just fine from iPhone/iPad inbox to Mac.

2

Thanks for the report!
Are you printing to PDF or capturing the PDF via the Share sheet?

PS: It’s ”pending” in the English UI.

3

No printing. In one case, it was the share sheet, in the other one the Save option of my banking app, that seemed to call up the share sheet, too.

Face palm: I knew that „outstanding“ was something very different, but could just not think of „pending“

4

No worries and thanks for the clarification.
We haven’t seen this issue in some time but it seems a placeholder is synced before the content is in the database, leaving the file in a pending state.

We’ll see if we can reproduce it here.