What to do when sync locations never come up

I try to edit ny syc locations but I get an empty pane:

The pane stays empty says like this and doesn’t go away.

What to do?

You haven’t provided much information about what’s actually going on, like why you’re editing your sync location.

  • Is there a triangle on the sync icon in DEVONthink To Go’s bottom toolbar? If so, touch it and tell me what it reports.

Sorry, I was a bit too terse.

I open the pane from the “Locations” list in order to see the properties of the location halloleo-at-dropbox, but I don’t get to it because the pane only shows this spinner.

There’s no triangle at the bottom.

Does it persist after quitting ad relaunching DEVONthink To Go?

Yes. I killed DTTG and the problem still persists.

Plus I rebooted the iPad, but I still see the empty location property pane.

In DEVONthink To Go, select ? > Contact Us to start a support ticket.


The issue is still not resolved. :frowning:

I got the suggestion to delete my locations - however I cannot delete all locations!

I have four locations - and I can delete three locations, but the first one remains. When I touch it I get the empty pane like in the screenshot at the top of this thread.

How to fix this and get my iPad back syncing nicely???

I don’t see any more responses on your support ticket. Please confine the discussion to the ticket you have open.

Ups, sorry. Will email you under the ticket.