I ordered the upgrade from DT Pro to Office a few days ago as a Christmas present to me. Got the payment email from share-it, saying DT would deliver the product within 12 hours. It’s several days later and I still don’t have it.
So, I figured, well maybe it’s not automated and with the holidays there will be a slight delay. So I sent an email off to their support email addy. got an automated reply back they are out of the office until January 7th.
So what’s up, I pay my upgrade fee and then wait two weeks for delivery?
Sorry about that! We experienced server problems and now licences are being sent out as I write this. If you haven’t received it in a few hours, let us know. We’re still checking our email.
Hi, Rick. Looks like the normally automated server got indigestion. I asked Annard today to check the status of the server and it was hung. Eric will be checking it out (he’s on Christmas holiday with his family).
Flash: As of 1:02 Central Time Zone, USA I got confirmation that the server is up and processing license code messages. There were hundreds in the queue, so it may take a little time to get yours.
