I have an Epson ET-4550 Series scanner but in Devonthink the image capture Device shows EPSON L655 Series. And, in DT image capture the scan buttons do not communicate with the scanner. Curiously it has been working previously since I bought the printer/scanner a couple of weeks ago.
In the System Preferences, Printers & Scanners, Scan panel, the scanner shows up as EPSON ET-4550 Series. Opening the scanner from system preferences works ok.
I have deleted and reinstalled DT Office Pro, but the L655 still shows up.
If I try to scan from within DT the message is 'could not complete the scan operation, error communicating with scanner EPSON L655 Series.
In the System Preferences, Printers & Scanners, Scan panel, the scanner shows up as EPSON ET-4550 Series. Opening the scanner from system preferences works ok.
And, today when I click the ‘image capture’ button on the DT ribbon, the image capture dialog in DT shows ‘devices (0)’. A cross check on the os x system preferences shows the ET-4550 Series ok.
And, a couple of days ago, when I clicked the ‘image capture’ button in DT, the ET-4550 Series did display ok in the image capture dialog in DT.
And, today when I click the ‘image capture’ button on the DT ribbon, the image capture dialog in DT shows ET-4550 Series in the devices list.
However, the controls on the right hand side of the dialog box were all greyed out. The printer/scanner was online and awake.
I went to the printer and put a page into the automatic document feeder. The ‘scan’ button in the DT image capture dialog box became active. Click and scan worked ok. After the scan had finished I could then also select the other controls.