Zero bytes file after moving

DEVONthink
,
1

Hello,

Im still new to DEVONThink 3 and now I got an issue that concers me.

Suitation:
Database A: Indexed folders from SMB network location.
Database B: Indexed folders from local mounted drive(via macFUSE)
SMB network and mounted drive can be access/modify without issue by Finder.

File C now in database A(db A) - I can see it in DT3, view, reval in finder - all good.

Issue:
Now I’d like to move file C from db A to db B.
To do that, I drag/move the file C in DT3 from db A to db B.
I expect to see the file C in both db B from DT3 and the actual folder that represents B from the disk.

However, the new file appears in the destinated folder/disk only has zero byte but I still can see it in db B from DT3 without issue.
Reval it in finder will nav to the folder that represents B.
The uncorrupted file C still in origional location from the folder of db A.
I hope my desctiption above make sense.

The log window only shows a failed but no cause.

1
11876×204 29.3 KB

Move file from a db to another is a basic operation for my workflow…
I have to figure out the reason it failed.

If I didn’t check the folder in db B, I probably will remove the file C after update the index of db A.
If I empty the trash, the uncorrupted file C in db A will be gone and I only has a corrupted file left in db B.

Any suggestions is appreciated!

Thanks,
Rick

2

What kind of drive actually?

3

Cryptomator volume

Format is MacOS Extended (journaled)

4

Not sure how reliable MacFUSE is but DEVONthink basically just tells the operating system to copy or move the file. Please choose Help > Report Bug while pressing the Alt modifier key and send the result to cgrunenberg - at - devon-technologies.com - thanks!

5

Hey cgrunenberg,

After I clicked report bug, mail app being opened but nothing pops up.

Thanks,
Rick

6

Which version of macOS do you use? Is the main window of Mail in full screen mode? Then the new email might be hidden behind this window.

7

MacOS 12.4
No the mail not in full screen mode. I have checked the draft and all floating windows.

8

Is DEVONthink 3 allowed to automate Mail, see system preferences?

9

Im not sure and I haven’t find related settings.
Can you tell me where to check ?

Thanks

10

Go to System Preferences, click on the Privacy tab and in the left panel scroll down to Automation. In the right panel check that DEVONthink 3.app has a check mark against Mail.app.

Stephen

3 Likes
11

Thanks!
Email sent.

12

Hey there,

I have tested with another file and confirm this is a bug.
I have resend the bug report from the steps above.
Ticket #718348 has been created.

Please let me know if anything else is needed.

Thanks,
Rick

13

Find a temporary wordaround

  1. move the file from indexed folder to a non-indexed folder database(temp storage)
  2. move the file from the non-indexed folder database to the indexed databsed(destination)
14

To me or the default address?

15

To the default email with Ticket #718348

I will resend to your email once next time I got time to recreate the issue.

Thanks

16

Hi Cgrunenberg,

I managed to forward the origional bug report to your email.

Thanks,
Rick