Apple Mail stopped working after upgrading to macOS Ventura

Hi Support Team,

after upgrading to macOS Ventura (currently 13.0.1) I’m no longer able to add emails (apple mail) to Devonthink 3. After clicking on “Zu Devonthink 3 hinzufügen”, apple mail seems to be frozen (just showing spinning ball).

DT3 is just doing this without any progress:

The plugin is installed and enabled. Re-installing does not help.
Full disk access for DT3 is set.

Any ideas?

Best regards

When the application is stalled, do a Spotlight search for Activity Monitor . Select our application in the list of processes - it should show “(Not Responding)” and the name in red - and press Command-Option-S to run a sample on it. When the sample window opens, press the Save button and save it to your Desktop. Please attach this text file to your Support Ticket so we can inspect it.

as I wrote, it is Apple mail that is in frozen state after trying to add a mail to DT3, not DT3 itself.

did your mentioned steps on the apple mail process, opened a support ticket “765642” and attached the analysis file.

I am encountering, I believe, the same issue.

Did you open a support ticket as the other person was instructed?

After upgrading to Ventura, I’m facing this issue too. I cannot see the DEVONthink plugin in the Mail preferences. When I try to import my email, I get the inbox list from outlook, but not from Apple Mail. When I click on Apple Mail again to refresh the list, I get the spinning beach-ball

Did you look for it in Preferences > General > Manage Plug-ins? It’s not a Mail extension.

I did, on my recently re-installed laptop with Ventura, I can see the plug-in just fine. On my upgraded iMac, I can’t - this is what confuses me.

Is the home directory in the upgraded Mac on the internal boot drive? Or have you moved the home directory to another volume?

On the upgraded iMac the home volume is on an external APFS mirrored volume - the boot drive is too small. I have indeed moved the home directory to another volume and I’ve had tons of issues with Apple not properly supporting this. It would be disappointing that Ventura now removes support even further…

This is almost certainly the issue.

I would check this out…

I followed the instructions. The mailbundle is re-installed by DTp in the correct location but it is not visible from the Mail settings. I’m looking at clearing out all Mail settings.

Are you looking at Mail Menu: Main → Settings → Tab General → Button "Manage Plug-ins (at bottom left of that tab?

yes, as mentioned earlier, on my macbook the devonthink plugin shows, not on the imac

Interestingly, when the ~/Library/Mail/Bundles directory is not present, the settings do not show the option ‘Manage Plugins’. After DTP re-installs the bundle, and the Bundles directory exists, the ‘Manage Plug-ins’ button appears. However, when I click on the button, the list is empty (on my macbook it shows the DEVONthink mailbundle).

Listing the directory shows:

lodewijk@imac ~/Library/Mail/Bundles % ls -ltr
total 0
drwxr-xr-x  3 lodewijk  admin    96B Dec 20 15:51 DEVONthink_BigSur.mailbundle/
lodewijk@imac ~/Library/Mail/Bundles %

So it is clearly present… I can explore the whole directory from Finder, I’m at a loss what to do next…

To test the mailbundles, I installed spamsieve, and installed the plugin - that does appear in the “Manage plug-ins” menu. Interestingly, the SpamSieve plugin is not in the bundles directory, but in its own directory in ~/Library/Mail.

Even after clearing out all the Mail settings and reconfiguring, I don’t see the DEVONthink mailbundle

On my laptop, the plugin has also stopped working. In ~/Library/Mail I removed the Bundles directory and restarted mail, then restarted DTP and re-installed the plugin. When I then try to import mail, DTP get stuck with the spinning beach-ball.

This used to work… What changed?
The installed bundle is the DEVONthink_BigSur.mailbundle, dated July 20th, 2022 - this is the same bundle that is giving me grief on my iMac. The previous version seemed to work on my laptop.

Did you only install the plugin or also enable it in Mail > Preferences > General > Manage Plug-ins…?

And did you read the article from C-Command I linked previously?
As mentioned, Mail doesn’t like it when the home directory isn’t on the boot drive.