Bill, thanks for your post. It is helpful to see how someone uses the archiving feature. It gives me more confidence. In my case I am archiving mail that I have read. I have already eliminated any spam. These are important emails from business and other activities that I want to keep around as a reference. I have thousands of them and its becoming burdensome to have them all in mail.
Just to clarify, when you say that, if there is an email the has images you want to keep, that you open the email, download the images and save to the database, I assume you are opening it in mail not DTPO since DTPO also has the option of downloaded remote images under some (as yet to be clarified) circumstances.
But your response doesn’t specifically address my question.
The documentation makes of point of stating that there is a difference in behavior between “import all” and “import”. So either the documentation is
in error and there is no difference or Annard has chosen not to clarify the distinction. Saying there is more consistency checking just begs the question. He may feel that it is not worth his time to clarify, and that as a mere user I don’t need to know, because the difference is not important. He may well be right. But then why did the author of the documentation feel it important enough to make the distinction in the first palce?
My experience is that some software companies have little regard for their customers and if someone has a question or problem that can not be answered with a cookie cutter response then it is too much trouble. Other companies go to great lengths to answer and clarify knowing that this builds authenticity and a lasting relationship with the customer that spreads through word of mouth to other potential customers. Until now, I put Devon in this latter category.
Given the value I put in my email archives, the answer to this question is very important to me. Moreover after being a loyal customer for several years, I find is disappointing to be given the run around by one of the developers.
The fact that Annard is the programmer only means there is no excuse for not clarifying. It certainly doesn’t give me warm and fuzzies about trusting my email archives to DTPO.
-------------------Addressed to Annard ---------
If I have offended your intelligence, Annard, by asking pointed questions and or pointing out ambiguities in your answers, then I am sorry. It was not my intent to offend.
But I did mean to be direct and unambiguous in pointing out that the answers were not responsive to my questions and that it was upsetting to me a paying customer to be given non responsive answers. I have one set of expectations when a user answers questions on a company’s forum. I have another when an employee answers.
So Annard if you would be so kind as to clarify the distinction between Import and Import all as pointed out by the manual, I would be most grateful. It would give me confidence that I can entrust my valuable email archives to DTPO and reaffirm my high regard for Devon. I have a PhD in Electrical and Computer engineering and have spent 25 years designing and developing embedded software and hardware. So do not be concerned that your answer might be too technical for me. If anything, its the lack of technical specificity that is frustrating to me.