There does not appear to be a Devonthink Discord server. For those unfamiliar with Discord, it seems to be the primary chat app for communities around various interests. Would there be any interest in a Devonthink Discord server? Would be a great way for the Devonthink community to get together and provide each other with support.
What’s wrong with Devon:s forum?
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There are many differences between forums and live chat platforms like Discord. I take it that you don’t use the latter at all. It has many advantages, and is very popular these days!
The main problem I see is most Discord channels are populated with leisure chatters, not business chat. I think we in here all work long enough hours without users’ hopes and expectations we’d be ever-present on a live chat server of some sort. And yes, there would be people who would get upset no one is live and responding to them.
With these forums, it’s a known place and process. It’s no different than leaving a note for someone, knowing they will eventually read it.
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Well, I do have a Discord account. But I never warmed up to their website. Just my opinion. I also have a Slack account which I use often, but I’m not thrilled with it.
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Discord is convenient for alpha (beta?) apps, for the developer, who interacts on the fly with users with (plenty of) spare time and willing to help.
“Asynch” forums are convenient for those without (a lot of) free time because of other commitments.
The Devonthink forum is fantastic.
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Discord is a bit more social, and obviously real-time. A place where other users could help other users, without cluttering the forums and sapping the devs’ time. If there was a dev that dipped into the Discord, then all the better.
It’s really hard to search Discord for information going back in time so I think this Devonthink Discourse forum is superior for tech support.
Discord tends to attract developer types who want to hang out all night and text their buddies coding with them in real time. I don’t think that’s the typical DT user.
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I have the impression that VC-backed/incubator apps are more likely to run a Discord or Slack for users. Some of the investors out there are really into the engagement cult. It does not seem to produce more user-friendly product decisions, though.
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I’d rather not have multiple support channels, and would prefer to keep it here. I don’t want the overhead if figuring where to go to get an answer. Just my personal preference
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There are definitely no plans to expand out into Discord, Slack, etc. We already have these forums, our support ticket system, and visit some popular forums (responding but always encouraging people to come here for DEVONtech-specific discussion). Between those things, the built-in Help and manual, our blog, tutorials, and FAQ, I think we have made plenty of resources available to everyone 
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Forum user Steffi has regular Devonthink roundtable Zoom calls. They would benefit from more participants. I can’t speak for Steffi but I’m quite sure she would welcome you. The next one is February 1. You might PM Steffi if you’re interested.
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The Devonthink discord wouldn’t (necessarily) be run by the Devonthink staff. It can be user-run and a place to informally share information.
Not all information is accurate so it’s one more place we’d need to monitor and correct on. This would be waaaaay more difficult with real-time discussions happening.
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I do not have the need for such an additional channel. For me the forum here is absolut enough as a resource to share information and to get into contact with other users.
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As mentioned you wouldn’t need to monitor it - it would just be users hanging out there. You’re not liable for the advice of other users. There are many discord channels dedicated to various software and apps, most without official representatives present.
Have you ever done software support or customer service? 
I have plenty of tickets over the years with, “I read this on site X…” and “Someone on Reddit said…”, “I was watching this video…”, etc. “… but it didn’t work like they said it does! What’s up with that?!?”
Yes, I’m sure there are channels we aren’t aware of. People are free to do as they please, even sharing information – incorrect or not. I am saying, we have no plans to be the admin of any official channel.
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… Like reviving a 3 year old thread with no interest? 
Sorry, I don’t mind at all actually, I just couldn’t help but notice the irony 
I do use Discord for a few things. But I’m personally very frustrated by how many spaces are kept in walled-off gardens like Discord. I like the open internet! Where information is easy to search and access.
I doubt anyone would stop you from creating a Discord server. On the other hand, it seems there is no interest from other people.
I don’t get the appeal or the “many advantages” in relation to DEVONthink.
If you want real-time interaction, check out the roundtable call Amontillado mentioned.
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DevonThink is tool people who file, research and search.
Discord appears to be the opposite. FWIW Obsidian uses Discored in parallel to Discourse and I don’t like it. Since the Discord appeared, their Discourse Forum died. It means I often ask questions which have already been answered.
Please don’t create a Discord.
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One more thing to note is that we are selling world-wide and so our customers live in time zones from Japan to Hawai’i. That is also one reason why we don’t offer chat or phone support.
Also, we like to host our services ourselves without external dependencies. We also run our own Mastodon instance.
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