Please don’t think these are simple or trivial things we’ve considered here. Unless we made everything free of charge, someone is inevitably going to be unhappy.
Certainly. But I don’t think anyone is suggesting making “everything free of charge.”
With your current policy, for me to duplicate my current workflow, the discounted upgrade price will be double what I originally paid for my license. That’s not just a small adjustment to policy (though maybe the issue is that you appear to have dropped EDU discounts).
Moreover, that third “seat” is for a laptop where maybe I fire up DT once a week (or even less, except when I’m traveling). Meanwhile, a for-profit workplace can have two people simultaneously using the two-seat license at the same price I’d pay for it, with only one person ever using my license.
Finally, you keep citing metrics that imply my situation is rare. If it’s really rare, then even if you lose no customers from the change, you will be selling negligible new seats. So the real question is what is the use pattern of those 15%? Are there many DT2 licenses being used by multiple people simultaneously (if so, why not try to target that use pattern)? What fraction are people who are never using DT on more than one Mac (the majority of my software licenses are one-user/multiple (>2) Macs licenses)? (Those are rhetorical questions; I understand that’s proprietary info; I’m just trying to convey my perspective on this.)