Intermittent licensing failures with DT4

Yes. Just delete the beta 4 application only.

1 Like

When I go to my Account on https://www.devontechnologies.com I see there is an update available: DEVONthink 4.0beta2.
Unfortunately this link doesn’t work.
I get a page with this error:

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>GCMVA2HPF2HPWQSB</RequestId>
<HostId>
IkJUabOtFaGxuMns6I3JAe2Y349JIqQwUAklAUjbVQ+N9K2OdsbN8QAazXaXei97u1uibZruMYZV/VD9TuKbm1+LGk01s1J4aa62fpq1Yk=
</HostId>
</Error>

(I have changed the RequestId and HostId value).

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did it - all working ok tx

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Beta 2 is not publicly available yet and not listed on our downloads page…

I already miss all the new goodness of DT4 :slight_smile: esp. the new and improved Batch. But zero issues here.

2 Likes

Indeed, that is a great improvement!

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I get the same link (and the same error) on my account page.

That may have been accidentally published. Sorry for the confusion but it hasn’t been released publicly yet.

Understood - thank you. I’ll keep an eye out and hope we’ll see it soon.

1 Like

You’re welcome :slight_smile:

Both version 3.9.10 and 4.0beta2 have just been released:

https://www.devontechnologies.com/download/
https://www.devontechnologies.com/download/legacy

We apologize again for any inconveniences!

4 Likes

in the “About Devonthink” Menu it still refers to beta1, however the licensing failure problem is gone, so I take it that is just an oversight? in any case thanks for the fix!

Then you’re still using beta 1.

Very many thanks for the fix: this morning (pre-fix) was a nightmare trying to persuade DEVONthink it was registered. All is well now—much appreciated!

Stephen

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that’s odd as I just downloaded from your link and the problem is gone…will look again..:slight_smile: - it’s beta2 now, seems the old version was still in the cache…

Yes I have this exact same problem. It says my licence is for DT3 but it is for DT4

Resolved - it brought up the Beta 2 and now the licence issue has disappeared!

Many thanks! - installed and working nicely :slight_smile:

There is definitely something a bit iffy with this. My license key keeps on disappearing and I have to go back and activate it..

Did you update to beta 2?