I’ve noticed that DT4 will intermittently prompt me for my license info upon boot, and when I’ve entered my licensing info, it says that it’s for DT3 and that I’ll need a new license. My license doesn’t expire until October.
This is intermittent. Sometimes I’ll quit and reload and it won’t happen. I haven’t noticed a clear pattern. Has anyone seen something similar?
I also got it, first time today.
Getting the same prompt on opening, I reopen and all is well. Already paid for update, so not sure what the issue might be.
See also this existing thread.
Stephen
Please choose Help > Report Bug while pressing the Alt modifier key and send the result to cgrunenberg - at - devon-technologies.com - thanks!
P.S: Did you install any macOS updates this week?
Christian, I’ve had similar problems with licenses this weekend. I’ve been trying several Mac mini M4s and finally settled on a Mac Studio M4 Max, but I had such a mess of licenses that in the end I went to the website last week and deleted them all to start from scratch with my final 4 Macs.
Always with DT 4 Beta 1, days ago I activated the Mac Studio. In the license window, I clicked the button to go to the website and from there I activated the Studio. But DT froze after pressing the activate button. Tired of waiting, I killed the process and when I restarted (and reopened all the databases), the machine was activated. This just happened to me this morning with the Mac mini M2 Pro at work, and as this has been one hour ago or so, I’m going to send the bug report in case it helps solve the real problem.
I have Edge Chrome as my default browser, and initially I attributed the problem to the activation not being done from Safari, but I suspect it has nothing to do with it. I will send the report to your email as well.
Thank you! We could finally reproduce and fix this issue, a new beta will be available later this week. In the meantime either avoid to quit DEVONthink 4 or use DEVONthink 3 instead.
I did update to 15.4.1, but I’m not sure if it was within the past week. I filed a bug report as instructed when this occurred.
Same problem on my end. I can no longer use DT4 at all. Frustrating. When will the fix come out?
see post above yours by @cgrunenberg
Devon quit but launch again allow to use it with licence information
Thanks - same issue here on DT4, looking forward to fix.
I also got this error for the first time today, and have been running the beta since a day or two after it came out. I am running MacOS betas, also, which seems likely to be related.
@cgrunenberg - Glad to hear a fix is incoming. For me, quitting and restarting did not help, nor did rebooting. I downloaded DT4b1 again, and installed it over the same installed version, and for now that seems to be working.
I’m not running betas of MacOS and still have the problem. If I dismiss and relaunch the app it sometimes works. Looking forward to the fix.
I have had this.
Same problem - but I just discovered that version 3 has gone from the Download page??? So I’m stuck without a working DT3 either?
Same problem!
Quitting is discouraged (if possible) until the second beta will be available (most likely tomorrow).
I will try to avoid quitting. By the way I found another way to maybe avoid this problem (which is likely not recommended. I didn’t open DT4 and instead I went straight to my account on the webpage and clicked to activate the license. Then DT4 opens and the program starts as expected. This worked this morning after having license problems when opening DT4). Looking forward to the next beta 