tja
June 20, 2024, 9:22pm
1
I have a very strange problem:
Since today, all my DTTG instances and my DT instance complain about “Authentication failed” for the WebDAV sync location.
I use the same WebDAV account for files and for my Strongbox password safe - the user and password work fine for them!
But suddenly DT and DTTG don’t work anymore.
I disabled the sync location in DT and tried to create a second configuration with the same credentials, and it did not work - it failed directly with “Authentication failed”.
I then mounted the WebDAV volume in macOS and everything looks fine!
Any idea what could be the cause?!?
Posting “ls” output next …
tja
June 20, 2024, 9:22pm
2
(base) tja@studio:~/MountainDuck/HIDRIVE.localized/DT/HIDRIVE.dtCloud$ ls -lrt *
05b8262d8ffc5bb7eefed85161f5942e548442133fa9bf87125b7b06561b3fc8:
total 406
-rw-r--r-- 1 tja staff 224 Jul 30 2022 master.plist
-rw-r--r-- 1 tja staff 13504 Aug 4 2022 681311550.475-fbe0a4ac99fae51469f9a0c7dfc0e96c8cb455ec-3990745935.manifest
-rw-r--r-- 1 tja staff 5072 May 8 2023 705275491.762-a4c5ca5d5d2277a1b7408c378b6d426f81d680b4-1619962559.manifest
-rw-r--r-- 1 tja staff 157584 Jun 26 2023 709497623.477-8e6eee8d235e0e1d6bcc0538e392552530d918f2-4092194579.manifest
-rw-r--r-- 1 tja staff 5072 Aug 17 2023 713981998.477-b3ee511bba9917700e1e0c8b23adbb196b20552e-3709103291.manifest
drwxr-xr-x 1 tja staff 0 May 29 02:03 receipts/
-rw-r--r-- 1 tja staff 11536 Jun 7 14:56 739457786.223-c92c2cda439390af37f13b95a63c205b39be9dee-1872051008.manifest
-rw-r--r-- 1 tja staff 8368 Jun 8 19:33 739560834.981-f6095751e131521aa8465a57dba8cfc5dd7ad995-2916975687.manifest
-rw-r--r-- 1 tja staff 5120 Jun 9 20:55 739652106.933-0f656a7f509fd375bc7bc29b1ac81020136c8062-3940867374.manifest
1767441129fbcb15880fc607ac62ce9cf7dbb3cef589cd6b4762fcf0abf8e84b:
total 480
-rw-r--r-- 1 tja staff 224 Jul 30 2022 master.plist
-rw-r--r-- 1 tja staff 13552 Aug 31 2022 683644811.044-fbe0a4ac99fae51469f9a0c7dfc0e96c8cb455ec-2495447446.manifest
-rw-r--r-- 1 tja staff 5488 May 8 2023 705275493.731-a4c5ca5d5d2277a1b7408c378b6d426f81d680b4-1959114477.manifest
-rw-r--r-- 1 tja staff 140928 Aug 2 2023 712706335.811-8e6eee8d235e0e1d6bcc0538e392552530d918f2-1751423258.manifest
-rw-r--r-- 1 tja staff 5680 Nov 23 2023 722421250.176-b3ee511bba9917700e1e0c8b23adbb196b20552e-4224188974.manifest
drwxr-xr-x 1 tja staff 0 Jun 3 01:45 receipts/
-rw-r--r-- 1 tja staff 40112 Jun 7 14:56 739457784.686-c92c2cda439390af37f13b95a63c205b39be9dee-1965540283.manifest
-rw-r--r-- 1 tja staff 30368 Jun 8 19:34 739560850.382-f6095751e131521aa8465a57dba8cfc5dd7ad995-567801244.manifest
-rw-r--r-- 1 tja staff 6800 Jun 9 20:55 739652113.281-0f656a7f509fd375bc7bc29b1ac81020136c8062-2494514977.manifest
inbox:
total 2335
-rw-r--r-- 1 tja staff 224 Jul 30 2022 master.plist
-rw-r--r-- 1 tja staff 134432 Sep 12 2022 684712325.412-fbe0a4ac99fae51469f9a0c7dfc0e96c8cb455ec-4200348273.manifest
-rw-r--r-- 1 tja staff 181328 Nov 3 2022 689195879.943-b3ee511bba9917700e1e0c8b23adbb196b20552e-3730887078.manifest
-rw-r--r-- 1 tja staff 42464 May 8 2023 705275489.665-a4c5ca5d5d2277a1b7408c378b6d426f81d680b4-209307910.manifest
-rw-r--r-- 1 tja staff 249232 Aug 3 2023 712787288.447-8e6eee8d235e0e1d6bcc0538e392552530d918f2-2820427187.manifest
-rw-r--r-- 1 tja staff 180656 May 5 01:12 736557172.328-c92c2cda439390af37f13b95a63c205b39be9dee-3215975147.manifest
-rw-r--r-- 1 tja staff 187568 Jun 10 10:50 739702241.482-f6095751e131521aa8465a57dba8cfc5dd7ad995-1417080860.manifest
drwxr-xr-x 1 tja staff 0 Jun 20 01:51 receipts/
-rw-r--r-- 1 tja staff 217680 Jun 20 01:51 740533905.932-0f656a7f509fd375bc7bc29b1ac81020136c8062-3131249087.manifest
1ceb8f3b714e0731da63104ee40e2d837a5a6284e1453e14cfdf39cc4f95eb7b:
total 1320
-rw-r--r-- 1 tja staff 224 Jul 30 2022 master.plist
-rw-r--r-- 1 tja staff 14400 Sep 12 2022 684698720.588-fbe0a4ac99fae51469f9a0c7dfc0e96c8cb455ec-1547773393.manifest
-rw-r--r-- 1 tja staff 5248 May 8 2023 705275487.452-a4c5ca5d5d2277a1b7408c378b6d426f81d680b4-3431162022.manifest
-rw-r--r-- 1 tja staff 354480 Aug 3 2023 712787284.577-8e6eee8d235e0e1d6bcc0538e392552530d918f2-119271251.manifest
-rw-r--r-- 1 tja staff 8304 Aug 17 2023 713981996.484-b3ee511bba9917700e1e0c8b23adbb196b20552e-3846753989.manifest
-rw-r--r-- 1 tja staff 101184 Jun 8 19:34 739560847.740-f6095751e131521aa8465a57dba8cfc5dd7ad995-323542445.manifest
-rw-r--r-- 1 tja staff 180912 Jun 19 21:43 740518986.600-c92c2cda439390af37f13b95a63c205b39be9dee-1536833311.manifest
drwxr-xr-x 1 tja staff 0 Jun 20 01:52 receipts/
-rw-r--r-- 1 tja staff 8592 Jun 20 01:52 740533964.669-0f656a7f509fd375bc7bc29b1ac81020136c8062-4042782276.manifest
9d14d6c94d098a01cbe94d4bf7f385fa498a98e9feb945a368a229ed0b58ea56:
total 2605
-rw-r--r-- 1 tja staff 224 Jul 30 2022 master.plist
-rw-r--r-- 1 tja staff 14800 Aug 31 2022 683645979.467-fbe0a4ac99fae51469f9a0c7dfc0e96c8cb455ec-4090078603.manifest
-rw-r--r-- 1 tja staff 7744 May 8 2023 705275484.149-a4c5ca5d5d2277a1b7408c378b6d426f81d680b4-399777071.manifest
-rw-r--r-- 1 tja staff 933760 Aug 2 2023 712701543.022-8e6eee8d235e0e1d6bcc0538e392552530d918f2-3060245091.manifest
-rw-r--r-- 1 tja staff 10992 May 27 18:03 738518632.185-b3ee511bba9917700e1e0c8b23adbb196b20552e-1289211496.manifest
-rw-r--r-- 1 tja staff 132864 Jun 9 21:27 739654028.782-f6095751e131521aa8465a57dba8cfc5dd7ad995-1324580552.manifest
-rw-r--r-- 1 tja staff 192864 Jun 19 20:19 740513986.726-c92c2cda439390af37f13b95a63c205b39be9dee-2684858104.manifest
drwxr-xr-x 1 tja staff 0 Jun 20 01:52 receipts/
-rw-r--r-- 1 tja staff 38848 Jun 20 01:52 740533973.141-0f656a7f509fd375bc7bc29b1ac81020136c8062-3707166030.manifest
tja
June 20, 2024, 9:32pm
3
Some log messages:
20.06.24, 23:04:15: webdav.hidrive.ionos.com/users/<USER>/DT/HIDRIVE.dtCloud/1767441129fbcb15880fc607ac62ce9cf7dbb3cef589cd6b4762fcf0abf8e84b/master.plist Authentication failed.
20.06.24, 23:04:17: webdav.hidrive.ionos.com/users/<USER>/DT/HIDRIVE.dtCloud/05b8262d8ffc5bb7eefed85161f5942e548442133fa9bf87125b7b06561b3fc8/master.plist Authentication failed.
20.06.24, 23:04:20: webdav.hidrive.ionos.com/users/<USER>/DT/HIDRIVE.dtCloud/inbox/master.plist Authentication failed.
20.06.24, 23:04:21: webdav.hidrive.ionos.com/users/<USER>/DT/HIDRIVE.dtCloud/9d14d6c94d098a01cbe94d4bf7f385fa498a98e9feb945a368a229ed0b58ea56/master.plist Authentication failed.
20.06.24, 23:04:23: webdav.hidrive.ionos.com/users/<USER>/DT/HIDRIVE.dtCloud/1ceb8f3b714e0731da63104ee40e2d837a5a6284e1453e14cfdf39cc4f95eb7b/master.plist Authentication failed.
20.06.24, 23:04:32: webdav.hidrive.ionos.com/users/<USER>/DT/HIDRIVE.dtCloud Authentication failed.
I exchanged my user name by “<“USER”>”
tja
June 20, 2024, 10:42pm
4
I updated my Mac to 14.5, but the problem did not vanished with the reboot.
Of course, the fact that also all DTTG instances are affected, it needs to have a different cause anyways.
Just telling what I tried.
Chridi
June 21, 2024, 6:29am
6
Hi!
Same Problem here. Since the day before yesterday.
A Friend of mine is also facing this problem.
Desktop and iOS.
We are both using ionos hidrive, as @tja does.
I am afraid ionos changed something.
At first i thought, they damaged the existing (encrypted) SyncStore, but when i try to add a new unencrypted SyncStore, i fail with “Authentication failed”.
greetings
1 Like
typhoo
June 21, 2024, 6:49am
7
Also the same issue here. Both Ionos and Strato Hidrive (different brands but same company) are affected. Ionos’ status page displays all services as operational. So it seems we need to reach out to their support instead.
Chridi
June 21, 2024, 7:15am
8
what surprises me is that access via Firefox, for example, works without any problems
How do you access a WebDAV location with Firefox and how do you know that it works?
Last time I checked, browsers didn’t speak WebDAV.
1 Like
tja
June 21, 2024, 8:03am
10
I think, there are plugins for Firefox.
But I see the same with MountainDuck and Strongbox.
They use exactly the same credentials, beside the DT encryption password, the database name and path to the database.
And those work.
1 Like
tja
June 21, 2024, 8:04am
11
I will call IONOS support.
tja
June 21, 2024, 8:18am
12
I am calling them right now.
Support seems clueless.
1 Like
did the WebDAV port change?
1 Like
tja
June 21, 2024, 8:24am
14
None of the Apps asks for a port.
It’s just a https URL.
Did you try anything else with the webDAV folder except listing the content? I’d suggest to open Wireshark and have it log the traffic on port 443 to your Ionos/HiDrive location. What error messages do you see there?
I find it highly improbable that DT/DTTG suddenly (i.e. without any updates to them) change how they work with WebDAV. Nor did I notice any webDAV issues with my NAS sync location.
1 Like
tja
June 21, 2024, 8:50am
16
No, of course DT is not the problem.
Something small changed at IONOS, this seems to be clear.
But the problem can of course also be related to something small that DT does different to the other Apps.
I can try to analyse in the evening.
1 Like
smarty
June 21, 2024, 9:10am
17
Same problem here! I use HiDrive from Strato. I called the support yesterday and they told me that they are aware of the problems with the webdav access and expect to solve these problems during the evening. Unfortunately, this is still not working.
3 Likes
Chridi
June 21, 2024, 9:13am
18
hmmmm,
i only tried to access via https://webdav.hidrive.ionos.com/users/ …
could be, that firefox doesn’t use WebDAV then…
i am not sure…
tja
June 21, 2024, 9:20am
19
I informed IONOS about the situation at Strato, so they can ask them
tja
June 21, 2024, 11:41am
20
To all Strato and IONOS customers:
Could you please contact the support too?
This may help to get this sorted.
1 Like
tja
June 21, 2024, 1:22pm
21
IONOS support is kind of creepy
1 Like