As it is a ‘key’ value and searching for “Devon Mail Import” returns so many false results for current software, it would be good to have a post from Devon that Google found to be the ‘best’ result that just simply puts it
NO PLUG IN and NO EXTENSION beyond MacOS14
Instead of me spending 10 min searching, 20 min trying to figure out why the options that so many post talk about enable are not in my software to then figure out, no support.
To get time bound mail importing I assume I can
use the super slow import
create a smart-mail-box defining the dates, then drag and drop
Thank You for the support, I would not think to go to the vendors page first, and as I assume (amny do not but I do) that I need to fix something when something is not working, I did not open a ‘support ticket’ until I did all the self help.
Glad to see a product with a support team wanting tickets, and a forum willing to help.
As you can see, the first match for “Devonthink sonoma mail” is nearly three months old. And the next one (not in the screenshot) is even six months old. It’s all out there … Like with the “AI”, it’s about the prompts.
I have always used the mbox method to archive mail into Devonthink. Works great. Search this forum for “mbox” to find a link to my post with detailed instructions about an easy way to manage this and get exactly what you’re after.
I would not think to go to the vendors page first,
The vendor is the first place you should go unless your inquiry is very general, like “What’s a good typing app on the Mac?”. If you have an issue with a specific application, Googling it should not be the first step. There’s plenty of incorrect information out there so why generate a bunch of noise that may or may not be accurate? Going to the software’s site and checking their support resources should be step 1.
and as I assume (amny do not but I do) that I need to fix something when something is not working, I did not open a ‘support ticket’ until I did all the self help.
I’m not sure why you’d assume you need to fix something. If you could fix it, you wouldn’t need help. And you don’t know the ins-and-outs of the issue, so how could you solve it on your own? That’s exactly why we are here. In the future, e.g., on another Mac, sure you could employ the same steps as you learned from us, but you don’t have the information to fix the issue yet.
Our applications are heavily documented and we also provide far more help resources than most companies. Avail yourself of those tools. We certainly make sure people know about them.