After switching to Dropbox for sync, I get this message popping up on all my computers which are on the same sync. It seems to be after a few hours, so maybe some kind of session is timing out? I assume it’s a Dropbox issue, but thought I’d ask here first.
My Dropbox sync is via the company Dropbox account.
I also have my own Dropbox account, but that is not connected or used by DEVONthink sync. One computer has no Dropbox account installed, and gets the same message.
I’m not sure if the issue reported here is the same one, but it might be worth taking a look and potentially trying the solution suggested by Jim further down in the same thread. (The thread was initially about iCloud, but diverged to include Dropbox.)
I am having the same issue. Have used dropbox for years to sync my databases. Installed devonthink on 2 new MacBooks airs and now have this issue. Getting a request for permission from dropbox. Running 3.8.5 on new computers and 3.8.3 on another where the issue is not happening. Devonthink will not sync automatically and requires one to go to preferences-sync and click on the sync store, manually request to sync and then give the permission in a web browser. It is almost as if the permission is not being remembered on the computer. I have checked my dropbox app list for permission and devonthink is on there. Thoughts? Is downgrading to 3.8.3 the answer? If so, how does one do that?
I can’t answer whether a downgrade would be an option. I’m expecting 3.8.5 to be made available reasonably soon, although I acknowledge DEVONtech won’t be providing a date. You could use Bonjour sync as a stopgap measure in the meantime; whilst that will only work across your local network, it’s easy to set up and fast.
Thanks again Blanc! I wasn’t sure if there was a way around the AppStore, but that makes sense. Yeah, both my iPhone and iPad. But at least both my MacBooks are now working fine w/ the downgrade – and I can wait for the next version of DTTG.
From cgrunenberg:
It’s a known issue of v3.8.5 which we’re currently investigating. One workaround is to downgrade to an older release
This issue is not happening on the one Mac we have running 3.8.3. Can you downgrade the Mac version of Devonthink back to 3.8.3. It’s not just an annoying message. The software will not automatically update the databases. Only way you can get it to update is to go to preferences, click sync and manually sync which brings up the dropbox permissions link. Once you say OK it will sync but an hour later, it will no longer