Is there a limit on OCR in Devonthink Pro?

MMW · May 19, 2020, 12:22am

I was trying to OCR some documents and received an error message in the log saying the maximum was reached. Does anyone know if there is a maximum amount of files you can OCR in Devonthink Pro?

It’s not a demo version, it’s licensed.

Thanks for your help!

Blanc · May 19, 2020, 4:26am

There shouldn’t be; see here Error in log while attempting to OCR and report to DT if it’s the same problem

MMW · May 19, 2020, 4:43am

Thanks. It actually is the same issue–maybe an issue with the update since it was working fine until then.

cgrunenberg · May 19, 2020, 5:54am

Do you use the Pro edition? Does it work after rebooting the computer?

wotiva · May 19, 2020, 2:20pm

I’m having the same issue. Very strange.

cgrunenberg · May 19, 2020, 2:28pm

What kind of Mac do you use, any external Ethernet adapters?

wotiva · May 19, 2020, 4:37pm

I use a 2012 MacBook Pro. When the issue appeared I was using the Thunderbolt display with an ethernet cable attached, yes.

MMW · May 19, 2020, 5:05pm

I use a 2017 Macbook Pro. I didn’t use any external ethernet adapters.

Yes, I have the Pro edition. It didn’t work after rebooting the computer.

The error message that appears when I try OCR is that I have reached the limit of the license.

BLUEFROG · May 19, 2020, 5:12pm

Try this…

Quit DEVONthink.
In the Finder, select the Go menu while holding the Option key, then choose Library.
In Application Support/DEVONthink 3 move the Registration.plist file to your desktop.
Relaunch DEVONthink. It should be in trial mode.
Enter your license information in DEVONthink 3 > License or by clicking the link in the email from your purchase.
Quit and relaunch DEVONthink.
Attempt the OCR process again.

MMW · May 19, 2020, 5:21pm

Thanks. I tried the steps but the OCR still doesn’t work. Here’s the message that comes up in the log.

wotiva · May 19, 2020, 5:35pm

This has no effect. I am having exactly the same result as MMW

wotiva · May 19, 2020, 5:37pm

Also, I have done a complete removal of DEVONthink and reinstalled from a new download, reregistered, and rebooted. None of those steps helped.

BLUEFROG · May 19, 2020, 5:52pm

Hmm… try this then:

Select Help > Your Account to open your DEVONthink account in your browser…
Quit DEVONthink.
Click on your DEVONthink 3 license and click the Deactivate button to deactivate it.
Relaunch DEVONthink.
In your account, activate the license for machine.

@wotiva , disconnect the Ethernet and see if the issue persists.

MMW · May 19, 2020, 6:21pm

I tried the steps for deactivating the license but wasn’t able to. The only button available on the page is “Activate.” This is interesting because on opening DEVONthink software the license is entered and fully registered (and the account shows a seat is taken from the license) but the “Your Account” page on my browser still has the “Activate” button.

Maybe this has something to do with it?

So far, OCR still hasn’t worked.

BLUEFROG · May 19, 2020, 6:22pm

Did you press the Activate button?

MMW · May 19, 2020, 6:24pm

Yes, but no change.

Even after pressing the button it’s still there.

wotiva · May 19, 2020, 7:56pm

Yes I am using the laptop without external monitor today and it is still not working.

BLUEFROG · May 19, 2020, 8:06pm

Was the Ethernet connected when you reinstalled and registered it again?

wotiva · May 19, 2020, 8:19pm

Yes it was.

cgrunenberg · May 20, 2020, 7:37am

And the app is still registered according to DEVONthink 3 > License…?